Hotel Front Desk Supervisor

Job description

We are a Comfort Inn & Suites located in North Las Vegas looking to have an energetic and motivated individual join our team as the Front Desk Supervisor. At least 2 year of prior hotel experience is required and 1 year in a hotel supervisory role is preferred. Along with a passion for hospitality, a willingness to learn, and a flexible schedule.

This role is a great career next step for someone looking to bridge their Front Desk and/or housekeeping knowledge and support the overall operations of the hotel.

Job responsibilities include, but are not limited to:

• Report directly to the operations manager and general manager of the hotel.
• Check guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received whether they are credit card, checks, or direct bill. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
• Offer guest assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answer inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.
• Ensure that the lobby and Front Desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
• Property compiles, completes, and distributes reports to all management and relevant staff
• Reports any maintenance, security, or safety issues to the appropriate staff

Skills and Experience:

• Fluent in English
• High School Diploma/GED Required
• Previous Front Desk experience highly preferred
• Prior experience using Microsoft Word, Excel, and Outlook
• Excellent organizational and prioritization skills
• Ability to work well and collaborate with others
• Excellent communication skills
• Ability to provide excellent customer service
• Has management skills to supervise front office staff

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• On call

Work setting:

• In-person

Experience:

• Hotel management: 1 year (Required)
• Branded (Choice, Hilton, Marriott, IHG, Wyndham, etc.) Hotel: 1 year (Required)

Ability to Relocate:

• Las Vegas, NV 89115: Relocate before starting work (Required)

Work Location: In person