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SalaryWe are looking for AWESOME fun personable individuals to add to our AWESOME TEAM!
In this role, you will be responsible for providing prompt and efficient service to guests and ensuring our guests receive the best in service for the duration of their stay.
Qualifications:
§ Customer service background.
§ Friendly, professional verbal communication.
§ Basic knowledge of sales techniques.
§ Comfortable using a computer.
§ General math aptitude with cash handling experience.
§ Able to stand for duration of scheduled shift and lift up to 30 lbs.
§ Previous hotel Front Desk experience preferred but not required.
Position Requirements/ Job Results:
§ Accurately complete, modify, and cancel reservations, register and check out guests, review reservations for special service requests, and post payments using the hotel software system.
§ Enthusiastically welcome guests and attend to their needs by exhibiting high-quality, professional, customer service skills.
§ Handle and resolve customer complaints, resulting in customer satisfaction and developing loyalty.
§ Sell hotel guestrooms and services to potential customers resulting in completed reservations.
§ Ensure guest folio balances are accurate and within established credit limits.
§ Adhere to all hotel cash handling procedures.
§ Exhibit professional interpersonal communication skills when dealing with guests and coworkers.
§ Assist in the training of new and existing front office employees.
§ Recognize frequent stay guests and accommodate their needs to the best of one’s ability.
Apply today as we will be inviting candidates in for immediate interviews!
Job Types: Full-time, Part-time
Pay: $12.00 - $14.50 per hour
Expected hours: 24 – 35 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
