Front Desk Office Assistant

The Concord Recreation Department is hiring part-time Office Assistants to fill multiple shifts at the Beede Swim and Fitness Center and/or Hunt Gym. Office Assistants will provide exceptional customer service to patrons in person, on the phone, and via email in fast-paced and exciting work environments. Currently seeking to fill the following shifts:

• Alternating weekend, Saturday and/or Sunday 6:45am-12:30pm or 12:15pm-6:00pm
• Afternoon and Evening shift opportunities

This is a year-round part-time position. Full pay range: $15.75-26.50. Starting hourly rate is based on qualifications and typically in the first half of the range.

The Concord Recreation Department’s mission is to support and promote community through wellness and play. Our experienced team of employees is proud to serve as regional leaders in municipal recreation services offering innovative and expansive programs and events year-round for people of all ages, abilities, and backgrounds. Employees of the Recreation Department are eligible to receive free memberships to the Beede Swim and Fitness Center, significant discounts to childcare programs including camp and preschool, as well as generous discounts to year-round program offerings.
Applications will continue to be accepted until filled.All applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews and/or other assessments. Applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal and credit check and drug screening. Costs for these pre-placement requirements will be borne by the Town.

The Town of Concord, MA is an EEO Employer.We value diversity and welcome candidates of all backgrounds to apply.

Department: Human Services- Recreation Division Salary Grade: Misc-2

Reports To: Membership Coordinator FLSA Status: Non-Exempt

Appointed By: Town Manager Date: August 2023

GENERAL SUMMARY:

The Office Assistant provides Front Desk services (in person and via telephone) at our Swim & Fitness and/or Hunt facility. The Office Assistant is responsible for shared Front Desk duties and positive promotion of Recreation's many department programs. A professional and friendly demeanor is required in this customer service position.

ESSENTIAL FUNCTIONS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

• Serve as a receptionist at the Beede Swim and Fitness Center and/or Hunt gym.
• Acts as the first point of contact for public inquiries regarding Recreation Department programs, memberships, and services.
• Responds to customer inquiries on the telephone, by email, or in person with accurate and organized information and directions to customers regarding policies, procedures, and program fees.
• Operate multi-line phone system and directs queries to other staff members and/or other sources of information as appropriate.
• Complete program and membership registrations using MyRec software for walk-in and/or call-in customers, including ID issuance and parking cards.
• Process cash, check or credit card payments with accuracy.
• Reconciles register at the end of each day and records details of Department deposits in an appropriate spreadsheet(s), maintaining the accuracy of the database.
• Processes and routes incoming mail, responding appropriately to matters not requiring the personal attention of management.
• Maintain staff coverage of registration desk at all times.
• May perform other basic office functions such as typing correspondence, memorandums, and meeting notices; filing; maintaining records and databases; photocopying; scheduling; etc.
• Assists other Recreation Department staff as needed, performing tasks at their request.
• Follow building opening/ closing procedures, including turning on/off all lights and computers.
• Performs special projects and related responsibilities as initiated and requested.
• Performs other related duties as required, directed or as the situation dictates.
• Regular attendance at the workplace is required.

SUPERVISORY RESPONSIBILITY:

None.

RECOMMENDED MINIMUM QUALIFICATIONS:

• High school education; additional education or training in clerical field preferred.
• Strong background in customer service.

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent interpersonal skills; ability to communicate effectively both verbally and in writing; ability to effectively deal with all members of the public in a courteous and tactful manner; ability to establish and maintain good working relationships with coworkers.
• Working knowledge of office procedures, practices and terminology.
• Ability to work with a high level of detail, to prioritize multiple tasks, and to deal effectively with interruptions; ability to change direction and rearrange tasks according to deadlines and circumstances.

WORKING CONDITIONS & PHYSICAL DEMANDS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

Normal office environment, not subject to extreme variations of temperature, noise, odors, etc. Majority of work is performed in a moderately noisy work environment, with constant interruptions. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished.

Operates computer, printer, keyboard, calculator, telephone, copier, and all other standard office equipment requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.The above is not intended to be an exhaustive list of all responsibilities and duties required.The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.