Address
Form of work
Salary- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
- Take payment from customers
- Respond to guests’ issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers
- Ongoing Brand Standards training
- Must have great communications skills
- At least two years of customer service experience
- Excellent verbal communication skills
- Availability to work shifts, including evenings, weekends and holidays
- Familiarity with basic computer skills
- Ability to solve client issues in a friendly and timely fashionFriendly and welcoming demeanor
Job Type: Part-time
Pay: From $17.50 per hour
Expected hours: 20 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends only
Work setting:
- In-person
Experience:
- Customer service: 1 year (Required)
Work Location: In person
