Front Desk Agent - Summer Seasonal

The Sonnenalp is looking for a Full-Time Seasonal Front Desk Agent with desired start date of June 1st, 2023
Wage: $20.00 - $22.00/hour, plus commission
Primary Purpose of Position
A Front Desk Agent Level I is to greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To maintain the highest standard of service and hospitality at all times.
Essential Duties and Responsibilities

• Possess a thorough knowledge of check-in and check-out of guests. To be completely familiar with all Front Desk computer operations and procedures for arrivals and departures.
• Thorough knowledge and proper use of all Front Desk Leading Hotels of the World (LHW) standards.
• Responsible for all PBX switchboard operations in the absence of a full time PBX operator. Taking messages for guests and staff members; these must be complete and accurate. Use of proper and professional telephone etiquette.
• Responsible for own cash drawer. Report any discrepancies to Front Office Management.
• Know and adhere all Front Office standard operating procedures.
• Have knowledge of room rates, packages and discounts available
• Keep housekeeping informed of early departures, late check-outs and special requests that guests may have.
• Keep the supervisors on duty informed of any concerns with regard to the hotel and Front Desk.
• Understand guest and group billing and reading a folio. Know how to properly correct all errors.
• Know how to handle walk-ins, stay overs and room changes.
• Know all safety and emergency procedures.
• Know room and rate policies. Know how to adjust packages rates for fewer or additional night stay.
• To be able to handle group arrival based on information provided in the group resume.
• Complete the bucket and credit check procedure.
• Greet guests on a personal basis whenever possible, maintain a professional and friendly manner on a consistent basis.
• Ensure HotSos is being used in the appropriate manner to keep Managers and other departments informed.
• Ensure there are no check-outs with balances due.
• Any other task either written or verbally defined by the Front Desk Manager
• Customer Service experience preferred
• Experience with HMS or similar Lodging Software preferred.
• Strong organizational skills

• Efficient with computers, Microsoft Office, and web based systems.
• Excellent communication, interpersonal and multi-tasking skills.
• Ability to work under pressure and use good judgment.
• Friendly, warm and enthusiastic personality.

• Ability to work a flexible schedule
• Ability to stand and walk for full length of shift, up to 12 hours at one time
• Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
• Routinely handles objects weighing up to 15 lbs and on occasion may be expected to lift objects weighing up to 50 lbs

• Resort Discounts
• Holiday Pay, Birthday Pay and Sick Pay
• Parking Credit or Discounted Bus Passes
• Employee Shift Meal
• Gym Discounts