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SalaryPlease, do not call the property regarding your application. Candidates may message through Indeed if they wish to follow up.
Title - Guest Service Representative
Pay Structure
Starts at $15 per hour, depending on experience. PTO available for full-time associates after one year.
Key Areas of Success
- Display a superior level of professionalism at all times
- Diligently engage in the service culture of our operation
- Display a desire to learn and grow as a hotel professional
- Assist with identifying and pursuing sales leads
- Deliver an efficient and also welcoming service to our guests
Job Functions
- Basic math skills are required
- Must be able to read, write, and fluently speak English
- Must be able to stand for long periods of time
- Operate OPERA V5 Express PMS
- Operate Windows OS and common applications
- Interact with other software programs efficiently
- Operate a PBX phone
- Answering calls and handling call queues efficiently without error
- Monitor activities of guests on the property and ensure a safe environment
- Light cleaning and stocking tasks are also required
- Additional projects may be assigned from time to time as well
Requirements
- Must have at least a high school diploma or equivalent
- Must have at least one year of customer service experience
- At least 6 months of experience in hotels, depending on position applied for
- Must not have been convicted of any crimes associated with violence, theft, intentional property damage, or fraud
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
Work setting:
- In-person
Experience:
- Customer service: 1 year (Required)
- Hotel: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Ability to Relocate:
- Plano, TX 75074: Relocate before starting work (Required)
Work Location: In person
