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Form of work The Lodge on Lake Oconee
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
- Connect with the housekeeping department to ensure guest accommodations are ready
- Mitigate customer complaints as needed
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Qualifications
- Well-versed in taking telephone calls and handling stressful situations
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Must have graduated high school, received a GED or equivalent
- 1 year of experience in the hospitality industry as a Hotel Front Desk Agent, hotel receptionist, or guest service specialist preferred
Compensation
$14 hourly
About The Lodge on Lake Oconee
The Lodge on Lake Oconee is a small, 80 room lakefront boutique hotel located in Eatonton, GA. Our hotel is looking for outgoing, motivated individuals dedicated to providing an outstanding experience for all of our guests. This is a unique opportunity to help build a hotel brand as the hotel is about to embark upon extensive renovations throughout the property.
