Address
Form of work
SalaryPOSITION: Guest Services Agent
REPORTS TO: Front Office Manager
Position Summary: Responsible for attending to the needs of guests, especially during check-in and check-out.
ESSENTIAL JOB FUNCTIONS:
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Operating hotel switchboard or PBX.
- Cleaning the Front Desk area.
- Maintaining daily logs.
- Balancing shift work and cash drawers.
Additional Responsibilities
- Any other duties assigned by Management
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Required)
Work Location: In person
