Host/Hostess

Responsibilities:
- Greet and welcome guests as they arrive at the restaurant or hotel
- Escort guests to their tables and provide them with menus
- Assist guests with seating arrangements and accommodate special requests
- Take reservations over the phone or through online platforms
- Manage waitlists and ensure efficient table turnover
- Provide accurate wait time estimates to guests
- Communicate with kitchen and waitstaff to ensure smooth service
- Answer phone calls and provide information to callers in a professional and courteous manner
- Maintain a clean and organized host/host station
- Handle guest complaints or concerns and escalate to management when necessary

Skills:
- Previous experience in a restaurant, food service, or hospitality setting is preferred
- Familiarity with Aloha POS or other restaurant management systems is a plus
- Excellent phone etiquette and communication skills
- Strong customer service skills with the ability to assist guests and provide exceptional service
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Friendly and outgoing personality with a positive attitude

Note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, skills, and qualifications required of employees so classified.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 15 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Wrentham, MA 02093: Relocate before starting work (Required)

Work Location: In person