Host/Hostess

Come be a part of Heirloom Hospitality with Townhouse Detroit! At Townhouse Detroit, culinary tradition meets modern innovation, creating timeless moments for both guests and team members!

CONCIERGE/HOST

If you want a career with a progressive company and appreciate being part of a supportive and collaborative team, Townhouse Detroit is looking for YOU. We are committed to our people with top notch pay & benefits, career long training and development as well as endless opportunities for growth…so what are you waiting for?

At Townhouse Detroit, our Concierge (Host) team supports the entire front of house. Serving as the first guest interaction, the Concierge ensures the guest have a positive and welcoming experience from the first greet, to the final farewell.

The Essentials:

• Must value and support our team
• Must prioritize our guests
• Must be willing to learn AND teach
• Must love to be in the know with all things culinary
• Must want to contribute
• Promote Heirloom's culture of going above and beyond
• Must understand the importance of consistency and care always

The Job Responsibilities Are:

• Warmly greet and seat guests in the restaurant.
• Answer telephones, take orders, messages and reservations.
• Work proactively to provide a unique experience by getting to know the guests during the reservation process.
• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs.
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy.
• Assist with clearing, cleaning and resetting tables and maintain restrooms.
• Mange the flow of the dining room by strategically seating guests
• Understand and respond knowledgeably to questions about the restaurant and menu.
• Follow all steps of service.

Other tasks, such as cleaning and organizing, will also be done on an as-needed basis.

Heirloom Hospitality provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Salary: $15.00 - $40.00 per hour

Physical setting:

• Fine dining restaurant
• Upscale casual restaurant

Supplemental pay types:

• Tips

Job Types: Full-time, Part-time, Temporary

Pay: $11.00 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Work Location: In person