Address
Form of work
Salary- Promote and support the high level of service that the Green Lake Conference Center and its guests have come to expect.
- Collaborate with Directors of Housing Services, Guest Services, and Conference Services to provide excellent service to groups and guests.
- Provide servant leadership of multi-disciplinary team(s) responsible for assigned lodging facilities.
- Coach and train team members to best-practice standards of customer service, housekeeping, custodial and conference services.
- On-Board new employees to GLCC standards, protocols, and policies.
- Perform occasional-weekend managerial oversight of campus operations on a shared rotation schedule with other staff.
- Facilitate feedback performance process and regular meetings for employee reports.
- Complete competency assessments for seasonal employees.
- Address employee violations.
- Serve as a point of contact for groups-guests needs associated with their stay.
- Forecast group-guest activity using property management database to prioritize work-flow and staff schedules.
- Use payroll software to schedule staffing coverage and time-off requests based upon guest volume and work demands.
- Assist team with housekeeping, custodial, route, etc. as needed to meet targets for guest space readiness.
- Implement standard operating procedures (SOP’s), and develop new SOP’s when necessary.
- Lead special projects that emerge to meet departmental goals and GLCC mission.
- Track task completion of team deliverables through Property Management System, including navigation through relevant room reports, housekeeping reports, work orders, etc.
- Perform seasonal internal audit of lodging inventory (furniture, carpeting, mattress, laundry, etc.) for assigned lodging facilities.
- Ensure that facility storage and employee work areas are ‘tour ready’.
- Implement safety procedures into daily routine.
- Properly use professional cleaning chemicals and manage inventory of MSDS binders in assigned lodging facilities.
- Maintain inventory and organization of system for all bed linens, pillows, blankets, bedspreads, and bath towels.
- Control supply of inventory and facilitate equipment and supply distribution.
- Uphold relationships with vendors and communicate Housing Services needs.
- Manage assigned budget with good stewardship.
- Evidence and articulate a personal relationship with Jesus Christ.
- Understand GLCC’s mission with the passion to prayerfully move that forward.
- Model servant leadership practices imbued with grace, professionalism, and integrity that inspires confidence, respect, and trust.
- Understand and follow GLCC’s operations policies and procedures.
- Possess a guest service mindset with an outgoing personality and excellent communication (written and verbal) skills.
- Strong organization and task-management skills.
- Take pride in one’s work and have an eye for detail.
- Passionate about quality.
- Detail-oriented with ability to manage multiple projects and work independently with minimal supervision.
- Willingness to manage difficult or sensitive issues with a strong commitment to confidentiality.
- Exude humility and kindness towards all GLCC guests, staff, volunteers, and donors.
- Proficiency (or willingness to acquire skills) in computer systems including Excel, Word, and Outlook, as well as potential acquisition of skills to operate property management system (PMS).
- Minimum high school diploma. Preferred degree in field of supply chain or other relevant field.
- Valid driver’s license required.
