Hospitality/ Front Of House Team Lead

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift leadership and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and will be responsible to open or close the restaurant, following established opening and closing procedures. Team Leaders are responsible for leading their shift, which includes, but is not limited to, ensuring that our guests have a remarkable experience, holding team members accountable for maintaining standards, effective and positive communication, ownership of their entire shift, and counting/balancing cashier settlements.

REQUIREMENTS

• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Reading, writing, and basic math and effective verbal communication/interpersonal skills required
• Must be willing to work in hot, noisy and fast paced environment; must be willing to work outside in hot and cold conditions
• Mobility, light lifting and standing on feet required during entire shifts, up to 8 hours
• Must work well under pressure
• Must be able to respond to changes or edits to orders quickly and efficiently
• Must be be at least 18 years old or a high school graduate
• Previous leadership experience preferred
• 2 years previous customer service experience required with references; food service industry preferred
• Must be able to resolve conflict and provide outstanding customer service
• Must be able to open or close the restaurant at least two times a week
• Honesty, humility and hustle are a must
• Bilingual (Spanish and English) preferred
• Must be willing to work outside in hot and cold conditions
• Must be able to pass background check
• Proficient/Confident Cash Handling skills required
• Servant leadership mentality required

At Chick-fil-A, the Team Lead role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. As a FOH Team Leader, you will support the Front of House team, assemble food & drink orders quickly and accurately, and ensure each guest leaves with a smile. We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know!

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• 
  Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.