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Hospitality and Engagement Specialist
Olympia, WA
Clinic based
2nd Chance Employer!
Part-time Work Shift: 5:00 AM - 1:30 PM Friday, Saturday and Monday with occasional coverage for vacation, and sick (with benefits!)
Pay Range: $24.50 - $25.00 DOE
Copy and Paste the link below to schedule your interview today!!!
https://calendly.com/d/g5f-px8-9x2
Why Evergreen Treatment Services?
Evergreen Treatment Services(ETS) is a great place to work! Employees at ETS work collaboratively to provide excellent patient care and support services in a highly ethical and professional manner. ETS encourages work-life balance and a healthy lifestyle through a comprehensive package of benefits including paid leave, medical and dental coverage, and an employee assistance program. ETS highly values creativity and recognizes employees for exceptional job performance. Since 1973 ETS has been transforming the lives of individuals and their communities through innovative and effective addiction and social services.
Perks and Benefits
- 12 Paid Holidays Off
- Accrue 24 Sick Days
- Medical and Dental and Vision Benefits
- 403(b)-Retirement Investment Plan with company matching
- Two weeks of paid vacation in the first year
- Accrue 12 Mental Health Days
- Roth IRA Works
- Better Help- Employee Assistance Program- First Choice Health - Free short term counseling and referrals
- Flexible Spending Account - Medical Cost, Day Care, Day Camps, School Programs, Pre-School Tuition
- 20% off Woodland Park Zoo Discounts
- Verizon 22% Off Monthly Discount and 25% Off Accessories
- National Corporate Discounts
- $400 License Renewal Reimbursement
- 100% DEA License Reimbursement
- 1 x Monthly Massage Therapy
- Acupuncture
- Public Service Loan Forgiveness Program
- Transportation Assistance
- Basic Life and Accident Insurance, fully paid by ETS
MUST HAVE EXPERIENCE WITH DE-ESCALATING, UNHOUSED WITH CO-OCCURRING DISORDER INDIVIDUALS
The Hospitality and Engagement Specialist position is responsible for welcoming patients into the ETS Clinic space and connecting them with the services/resources they are seeking. The function of this position is to assure that patients are provided a safe and therapeutic environment where they can access needed resources. This position will foster relationships and community building by providing patient-centered services from a harm reduction perspective utilizing motivational interviewing, therapeutic verbal de-escalation, and trauma-informed care approaches.
The population ETS serves includes individuals who have experienced homelessness and trauma and may exhibit challenging behaviors associated with intoxication and/or mental illness. The Hospitality and Engagement Ambassador must have excellent skills in setting limits with patients when needed, verbal de-escalation skills, administrative abilities, attention to detail, and regular multi-tasking. The ability to maintain patient flow and safety in the clinic and surrounding area is required.
The Hospitality and Engagement Specialist position will act as part of a team to provide supportive services to patients. This will require developing positive relationships with all ETS staff and collaborating agencies to effectively coordinate and deliver services. The nature of this position is extremely independent, requiring creative thinking, excellent interpersonal relationships, and conflict resolution skills. The central purpose of this position is to help create a welcoming community environment where patients feel a sense of respect and belonging and, in turn, access the resources needed to improve their quality of life.
Job Functions
The central purpose of this position is to help create a welcoming community environment where ETS patients feel a sense of respect and belonging. This position has an integral role in welcoming patients to ETS, providing hospitality, maintaining order and patient flow, and connecting patients to case managers or other providers.
- Helps create a safe and therapeutic environment by letting patients in the door and welcoming them to the ETS space
- Develops rapport and trusting relationships with patients through respectful, person-centered engagement practices.
- Orients new patients to the space(s) and facilitates patient flow in and out of the space while maintaining a hospitable and friendly demeanor.
- Meets with Patients within their first 2-days to review the ETS Clinic Services Safety Agreement and complete a Crisis Intervention Plan.
- Monitors patients' activities inside the clinic and to the extent of ETS property with the intent to address any potential safety risks or violations of program rules and regulations.
- Produces and distributes a daily email, prior to the beginning of dosing, that provides the clinic with needed information about the day's safety team roles.
- Submits incident reports or other relevant documentation when appropriate.
- Monitors and reports hazardous materials and conditions.
- Works in collaboration with Counselors and Case Managers to support individual service plans for patients with challenging behaviors.
- Demonstrates the highest level of integrity and maintains exceptional levels of confidentiality related to 42 CFR part II and HIPAA.
- Responsible for clinic opening and closing procedures.
- Conduct Bathroom Checks.
- Assists with receiving and stocking supply shipments for the clinic.
- Assists police, fire, EMS, and all other emergency service providers in the performance of their duties while responding to or on ETS property.
- Responds to all facility alarm activations including but not limited to security, duress, fire, and intrusion alarms.
- Helps implement systems to support patients in the milieu space with behavioral issues.
- Helps support large patient events and activities.
- As needed, operate oversized RV-style vehicle(s).
- Attends ETS team meetings and other required meetings.
- Always follow all ETS policies and procedures.
- Other duties as assigned
Requirements
- High school diploma or equivalent required
- An undergraduate degree is highly desirable
- Academic training in the social service or SUDP/SUDPT field is highly desirable
- A minimum of two years of experience in work related to social work or outreach programs required
- Experience providing services to addicted individuals from a harm reduction perspective preferred
- Experience with case management, homelessness, and co-occurring disorders is highly desirable
Other Requirements
- Computer literate, with basic knowledge of Microsoft Office Suite, automated billing software, electronic medical records systems, and a high level of initiative in keeping current with technological change. Willingness to expand computer skills as requested.
- Ability to prioritize workload and activities of self and staff, ability to supervise others, and follow through on assigned tasks to assure completion promptly.
- Ability to handle multiple tasks and switch between tasks quickly.
- Dependable, able to work under pressure; receptive to change, willing to learn, cooperative approach to problem-solving
- Relies on extensive experience and judgment to plan and accomplish goals
- Ability to establish and maintain effective working relationships with staff, patients, and outside contacts from a wide variety of ethnic, socioeconomic, and cultural backgrounds; good diplomatic skills; including strong conflict-resolution skills.
- Flexible team player and strong planning skills.
- Excellent attention to detail and analytical skills.
- Good basic clerical skills including typing, ability to proof own work, good grammar and spelling.
- Possession of a valid Washington State Motor Vehicle Operator's License (some local travel on behalf of the Agency may be a job requirement).
- Must be able to pass a criminal background check.
How to get started
Begin by clicking the apply button or visit https://www.evergreentreatment.org/careers/ to read more about Evergreen Treatment Services and other opportunities and to submit your application. Once you submit your application, you will receive a confirmation email from Paylocity indicating your application has been received. When monitoring your email for correspondence, please check your spam and junk folders periodically.
***For immediate consideration or questionsregarding this position or application process please contact the following recruiter below:
Dave (he/him)
Sr. HR Recruiter
Clinical Services & Admin
Evergreen Treatment Services
Copy and Paste the link below to schedule your interview today!!!
https://calendly.com/d/g5f-px8-9x2
Evergreen Treatment Services (ETS) is a mission-driven nonprofit organization specializing in substance use treatment and homeless outreach services. ETS has been serving the Puget Sound region going on 50 years. Our work is organized into two areas: Clinic Services and REACH.
Our Clinic Services team provides medication, counseling, and treatment to more than 3,000 people with substance use disorder at three clinics in Seattle, Renton, and Olympia, Washington. REACH provides street-based social services for more than 4,000 people living outside or unstably housed, many of whom have had interactions with the criminal legal system. Many ETS participants have endured trauma and harm from broken and oppressive institutional systems that are often the root cause of their substance use. We strive to uplift the humanity and dignity of each person we serve as we walk alongside them on their journey to better their lives.
*All new hire employees ofEvergreen Treatment Services & REACHare required to be fully vaccinated against COVID-19 as a condition of employment as of August 16th, 2021. Any offer of employment is contingent upon verification of your vaccine status.
Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Evergreen Treatment Services is an Equal Opportunity Employer.
