Hospitality Account Manager

Who are We?

Buyers Edge Platform's hospitality focused division, Source1, specializes in cost-advantageous contracts and technology-focused procurement for the lodging, gaming and entertainment industry.  We work with some of the top hospitality brands in North America. Some of our many clients include Best Western, Radisson Hotel Group, El Toro, Cinepolis, Jungle Island, MGM, PGA Tour, Rapids Water Park, San Diego Zoo, and Red Robin. We help our clients improve profitability. Our focus is on supporting the hospitality industry with a team of industry specialists, state of the art technology, market data and billions in buying power.

We all feel committed and passionate about our mission: to keep our clients thriving by improving their productivity and working to improve the quality of their products at a better price. We grew organically and still keep an entrepreneurial spirit, but also maintain a balance by working together as a team in a fun and fast-paced environment.

Who are we looking for?

Source1 is seeking to hire a new Client Manager! In this position, you will be responsible for managing new and current accounts. You will work closely with clients to add additional account revenue by adding new programs. You'll manage accounts in conjunction with the Sales team and be a key piece in a team driven culture. This position requires high energy and strong interpersonal skills, as communication within the team and with clients is crucial.

This position is hybrid-based Monday-Thursday out of our Lake Worth, FL office and work from home on Fridays. We are unable to offer sponsorship for work authorization for this role.

Your impact:

• Minimum of 50 daily client outreaches (calls, emails, campaigns, etc.)
• Establish and deepen client relationships by understanding their business objectives and providing exemplary support as their primary contact within Source1
• Conduct weekly, monthly, and quarterly meetings with clients on updates, information, concerns, and new opportunities 
• Serve as the client's voice within Source1  
• Keep organized for both the internal team, as well as the needs of the clients
• Proactively anticipate customer needs and identify any potential issues. Create recommendations and facilitate action for resolution 
• Identify opportunities for potential upsell  
• Organize and conduct onboarding of clients 
• Work together with VP of Client Relations to build and maintain client relationships
• Keep all applicable people in the loop 
• Organize, schedule, prepare and conduct business reviews on a quarterly basis
• Maintain timely follow-up for any client requests
• Log all activities, communication, and client data updated internal and external within the CRM systems and databases
• Market new programs and services to clients
• Provide frequent updates on project progress
• Must be comfortable being the point person for the client and internal departments
• Have a full understanding of Source1 interaction with Platform brands
• Work with other departments in driving additional revenue through direct manufacturer programs
• Be available to travel to visit clients face to face
• Facilitate customer portals

About you:

• 4-year Bachelors' or Associate's degree preferred
• Hospitality experience is a plus
• Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint) proficiency
• Customer service and sales calling experience
• Ability to travel up to 25% of the time
• Valid, unrestricted driver's license with the ability to rent a car
• Salesforce or other CRM experience
• Strong interpersonal and verbal and written communication skills
• A strong sense of urgency
• Strong ability to adapt to change

What's in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don't have to accrue time off in order to take it! We also have half-day Summer Fridays!