Homemaker Program Coordinator

FULL-TIME POSITION WITH BENEFITS

Departmental Context:

The Homemaker Program Coordinator oversees a comprehensive Homemaker Program which provides assistance to homebased clientele. This role is responsible for the compliance of the Title III Homemaker, SSBG, Choices, National Family Caregiver, and Options programs. .

Position Responsibilities:

The Homemaker Program Coordinator is expected to:

 Plan, organize, and direct the daily operation of a comprehensive Homemaker, Choices, SSBG, and Options

program for a for a multi-county region;

 Supervise and direct the work of employees providing direct service to clients;

 Assume responsibility for data entry into the Mon Ami data system and reconcile monthly billing statements

from the Area Agency on Aging and Disability;

 Assume responsibility for ensuring the electronic verification of all Choices visits, electronic billing and

generating invoices, reconciliations, and performing eligibility checks;

 Assist with staff quarterly training sessions;

 Coordinate programs and services with other programs, staff, and agencies; provide professional and

technical assistance as necessary or upon request;

 Review and manage staff caseloads;

 Assist with maintaining necessary records and reports as required to comply with program regulations;

 Interact with family members and other service providers to address any issues and/or concerns;

 Devises methods and procedures to evaluate program effectiveness; make home visits to ensure that

service plans are being followed;

 Assume responsibility for program staff Datis corrections and timesheet submissions;

 Interact with other departments with-in the agency and the region to provide additional “wrap around”

services for clients;

 Perform related duties as required.

Qualifications, technical skills, experience, and knowledge required for this position include:

Graduation from an accredited two-year college or university with an Associate of Arts degree in Social Services, Business Administration, Human Services or related field or any equivalent combination of education and experience to provide the following critical knowledge, abilities and skills:

· Experience managing a social service agency, department, or program;

· Experience supervising administrative and program support staff;

· Strong organizational, interpersonal and decision making skills;

· Ability to develop and monitor detailed program budgets and develop effective administrative practices to ensure program compliance;

· Ability to make effective public presentations;

· Knowledge of social service programs available within the region including types of services provide, eligibility requirements, existing capacity to serve clients, etc.;

· Knowledge of the principles and practices associated with the delivery of a variety of social service programs and services;

· Knowledge of federal, state, and local laws and regulations governing the delivery of homemaker/options program services to clientele including eligibility requirements, allowable funding, reporting requirements, etc.

· Knowledge of the principles and practices required for the effective supervision of staff including the selection, training, evaluation, motivation and discipline and/or discharge of staff;

· Knowledge of effective office administration procedures and organization including electronic storage of program documents, maintenance of relevant program data and assignment of staff;

· Ability to prioritize job activities to meet all established deadlines and reporting requirements and conduct visits with program clients;

· Ability to accurately assess the needs of individuals applying for services and/or clients currently receiving services;

· Ability to analyse administrative and/or organizational problems and to make appropriate recommendations;

· Ability to develop and maintain effective relationships with staff, clients and other service providers;

· Ability to effectively deal with a wide variety of human problems and situations, sometimes of a confidential, critical or urgent nature;

· Assist with developing and implementing effective practices and procedures for administering a social service program to ensure compliance with governing regulations;

· Ability to express ideas effectively both orally and in writing using acceptable grammatical form;

· Ability to make effective presentations to public groups, civic organizations, funding agencies, etc.;

· Skilled in the use of computer hardware components including processing units, keyboards, disk drives, etc.;

· Skilled in the use of software programs including spreadsheet, word processing, and database management applications.

Southwest Human Resource Agency is an Equal Opportunity Employer

Job Type: Full-time

Pay: From $20.34 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Work Location: In person