Field Service Technician

Field Service Technician I

Job Description

Department: Recip Operations

Job Status: Full Time

FLSA Status: Salary Non-Exempt

Reports To: Field Service Supervisor

Grade/Level: N/A

Amount of Travel Required:>=60%

Work Schedule: Monday- Friday weekends as necessary

Positions Supervised: N/A

POSITION SUMMARY:

The Field Service Technician will communicate closely with the Field Service Supervisor, as it relates to the accomplishment of directives, objectives, and the communication of the status of ongoing affairs.The Field Service Technician will also work closely with other production and service personnel, coordinating with them on various aspects of customer service requirements.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

• Responsible for troubleshooting, maintenance, and repair on multiple makes of generators.
• Diagnose, repair, adjust, and modify all components of the generator, engine, and switch gear.
• Positive interface with service writers, foreman, parts department, and customers
• Keep paperwork updated and handed in upon completion.
• Meet requirements for both company and customer certifications / Safety.
• Perform administrative duties as related to role.
• Knowledge of diesel, natural gas engines, turbines, electrical switch gear, and automatic transfer switches required.
• Perform routine maintenance and daily tasks on packages in your AOR.
• Observe and listen to truck in operation to determine malfunction and to plan work procedures.
• Meet budgeted labor hours for each job as outlined.
• Work with Service Manager assuring accuracy and timeliness on each job.
• Drive to customer locations to diagnose and repair equipment.
• Use computers or phone applications for web-based training and work order system.

POSITION REQUIREMENTS:

• Successfully passes background check and pre-employment drug screening.
• Possesses a valid U.S. Driver’s License.
• Daily overtime required and in-person, predictable attendance.
• Proficient in Microsoft Office suite tools.

EDUCATION/EXPERIENCE LEVEL

• High School Diploma or GED required.
• Technical College degree or certification is a plus.
• Experience working with industrial power generation sets preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily required to walk, sit, climb, bend, reach and squat/kneel. When required to go to a wellsite, employees will rideshare with multiple employees. Work environment includes exposure to hazardous materials, operating conditions, audio up to 85 dB and inclement weather. Given these conditions employees are required to wear company mandated and issued personal protective equipment (PPE) (fire retardant coveralls, safety hat, steel-toe boots, safety glasses, ear protection and impact gloves) and must strictly adhere to all safety policies. Additionally, the Generator Technician often works indoors and could be subjected to prolonged periods of sitting at a desk and working on a computer. Must be able to access and navigate each department at the organization’s facilities.Generator Technicians are regularly required to lift heavy objects; therefore, Generator Technician must be able to lift 49 lbs. independently and 50-100 lbs. with a team lift.

Work hours may include early morning, late afternoon/evening hours, and weekends in combination depending on job demands.

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws.Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status.It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

Last Reviewed 09/2023