Homeless Services Worker Supervisor

Position Summary:
Under the direction of the Homeless Services Center and Interim Housing Manager (HSC/IH Manager), the Homeless Services Worker Supervisor is responsible for assisting and coordinating Homeless Services Programs, the staff, and volunteers. Identifying and provide direct services to homeless individuals and families at the 40 Prado Shelter. Services may include: assessment, information, referral, distribution of needed basic supplies, as well as, on-site client supervision. Working with multiple service providers to enhance, augment, and coordinate service delivery to programs. Working with emergency services personnel, such as law enforcement and paramedics. Supporting CAPSLO's mission by providing care and assistance to clients, encouraging and facilitating self-sufficiency.
Required Education and Experience:

• Associate's Degree/ Two (2) years of College (social work, human services, psychology or related fields)
  OR
• Two (2) years of related work or volunteer experience
  • Related work/volunteer experience: direct human or health services to the economically disadvantaged, physically/mentally disabled, substance abuse/dual diagnosed individuals, the elderly, and/or at risk youth.

• Two (2) years of experience in supervising, training, and scheduling staff.

Preferred Education and Experience:

• BA/AA degree in social work, human services, psychology or related fields.
• Preferences for professional experience in providing direct Homeless Services to individuals, families, and/or at-risk youth.
• Volunteer experience in combination with other related experiences and education may be accepted.

License & Certifications:

• Must have dependable, insured transportation, and a valid California Driver License (mileage to be reimbursed) and acceptable driving record.
• A DMV printout and proof of insurance will be required.

Essential Functions:

• Responsible for hiring, providing orientation, training, and supervision to Homeless Services Staff and volunteers.
• Participate in the interview, selection, hiring, and orientation process of Homeless Services Staff.
• Responsible for maintaining a monthly staff work schedule, and arrange substitute staff when scheduled staff is absent, as directed by the Manager.
• Ensure timely entry into Ceridian, verification of hours, and checking for mathematical errors.
• Oversee client data collection by HSW staff, maintains appropriate program attendance records and other records as required.
• Review and correct staff paperwork to include attendance, intakes, incident reports, and rule notifications.
• Perform regular performance evaluations. Provide suggestions for improved performance as appropriate.Handle corrective actions or terminations when required.
• Maintain a safe environment by continually monitoring the immediate site and premises.
• Enforce Homeless Services and site-specific policies and procedures. Make emergency phone calls when necessary and act as the primary point of contact to Manager.
• Oversee HSW staff who primarily will conduct intakes, client assessments (ViSPDATs and as-needed others), and Progress Plans as necessary (Supervisor will complete if needed).
• Ensure that HSW staff are acting as a client resource by providing referrals to services available in the community.
• Maintain a working understanding of the issues surrounding chronic homelessness, mental health, disabilities, substance use disorders, and other barriers that our population faces.
• Maintain a program and staff who embrace evidence-based practices to address barriers and end homelessness.
• Responsible for supervising program staff implementation of the Housing First model, Harm Reduction model, and provision of Trauma-Informed Care.
• Manage clients and staff by utilizing conflict resolution skills and crisis management techniques.
• Provide feedback and training to staff to deliver said techniques.
• The supervisor will oversee and approve documentation including APS/CWS reports, HR incident report fillings, suspension from services, and other clerical duties as required.
• Manage HSW staff to fulfill responsibilities of zone assignments, and other duties as assigned.
• Assist staff with time management skills and other techniques to ensure that they are able to complete their assigned tasks.
• Ensure that all inventory movement (including donations) is properly documented and maintained by staff.
• Responsible for submitting all inventory documentation at the end of the shift.
• Assist with food service and coordinates with Kitchen Supervisor regarding meal providers, assistance in serving food (coordinating staff and/or participants), and food donations.
• Maintains proper sanitation practices, clean-up, pickup, and delivery of food.
• Required to attend all appropriate training and work meetings.
• Responsible for staff's attendance in all required training (including Onboarding training) and meetings.
• Maintain facility security, assuring all windows, doors, and gates are closed and locked at the end of the day.

Responsibilities and Duties:

• Is responsible for making crisis decisions regarding client and staff safety with advisement (if possible) from the HSC/IH Manager.
• Is responsible for escalating decisions on a case-by-case basis to the HSC/IH Manager.
• Is responsible for coordinating coverage of open shifts (if Homeless Services Workers (HSW) and substitutes) are not available.
• Provide weekly reports on relevant performance indicators as assigned by the HSC/IH Manager.
• Must use reasonable precautions in the performance of one's duties and adhere to all applicable safety rules and practices, and act in such a manner as to assure at all times maximum safety to one's self, fellow employees, clients, and children.
• May be required to cover shifts due to unforeseen circumstances.
• Performs other duties as needed.

Knowledge, Skills, and Abilities:
Knowledge:

• Knowledge of local Homeless Services delivery systems.
• Must be able to use Microsoft Office Programs, Google Suite Program, ClientTrack, HMIS, and others, for data entry, documentation, reporting, logging, and essential communication.

Skills:

• Must be capable of working with an at-risk population for health and safety issues, including those with a previous history of involvement with the criminal justice system.

Abilities:

• Must be willing and able to work flexible schedules, including nights, weekends, and holidays to provide staff coverage.
• Must demonstrate an ability to interact and supervise other adults and children in a fast paced environment, with a demanding and diverse population.
• Must be able to read and write in order to follow written instructions and complete required paperwork.
• Must be able to relate well to all people of the community regardless of color, national origin, religion, sex, pregnancy, age, marital status, veteran status, sexual orientation, disability, or socio-economic level.
• Must understand, uphold, and continue working toward accomplishing the mission, strategic goals, and performance measures of the agency.

Supervisory Responsibility:

• Supervises Homeless Services Workers and multiple volunteers.

Work Environment:

• Requires working indoors in a temperature-controlled environment with some exposure to copier and printer chemicals/fumes.
• The work environment may include some exposure to aerosol transmissible diseases (ATD).
• As part of an employee health and safety program, personal protective equipment is provided as needed.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical:

• Position requires intermittent sitting, standing, walking, twisting, and bending.
• Must be able to lift up to 40 pounds.
• Simple grasping and hand manipulation are required, as well as, reaching above and below shoulder level.

Travel:

• Some travel may be required to attend meetings, conferences, and training.

Additional Eligibility Qualifications:

• Must be at least 18 years of age by date of hire.
• Must comply with the CAPSLO COVID-19 Vaccination Policy, either being fully vaccinated or sign a COVID-19 vaccination declination form.
• Based on program, a current TB skin test/Chest X-Ray may be required.
• Employment is contingent upon meeting all applicable job requirements and background requirements. A criminal history clearance is required prior to employment.
• Upon hire, agency staff will check the Megan's Law (or the current sexual predator website) to ensure each staff being hired is clear for employment. Agency staff will check the website annually to ensure all program staff are cleared to work.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Reasonable Accommodations:
I have read and understand the Essential Functions of this position, including the Responsibilities and Duties. I also acknowledge that the Responsibilities and Duties for this position may change in the future with or without prior notice.
I further understand that I can request a reasonable accommodation, should one be necessary for me to carry out the Essential Functions of this position. I can perform these with or without reasonable accommodation.
Benefits & Perks:
Stay Healthy!

• Keep yourself healthy with our comprehensive Medical, Dental, Vision and Life Insurance plans (Did we mention we pay your monthly premium at 100% if you are full time, YES...100 %!)
• Keep your family healthy with the same comprehensive Medical, Dental, Vision available for you to purchase!
• Address everyday concerns with access to our Employee Assistance Program for you and your family.
• Get involved with company-sponsored monthly wellness challenges!

Be Financially Fit!

• Save for your future by enrolling into our retirement plan with generous company matches after 6 month.
• Set aside pre-tax dollars to cover medical or child care expenses through our Flexible Spending Plans.
• Utilize Discounts from our partners (reduced rates for pet insurance, cell phone services, car rentals and more).

Take time for you!

• Relax, recharge, and reconnect with friends and family or plan your get away for a few days while using your vacation time awarded to you every pay period!
• Relax when you are sick, rest assured you are covered by your awesome team and accrued paid sick time!
• Enjoy the holidays! You get 13 of them...PAID!

Have fun at work!

• Celebrate birthdays and anniversaries with your team!
• Join one of our committees and meet employees across the agency.
• Rock your CAPSLO provided hats, t-shirts, sweaters and more!
• Be you!

Other details

• Pay Type Hourly
• Employment Indicator Regular Full Time
• Min Hiring Rate $18.00
• Max Hiring Rate $23.00
• Required Education Equivalent Experience

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