Homeless Program Patient Services Representative

Venice Family Clinic is a leader in providing comprehensive, high-quality primary health care to people in need with compassion, dignity and respect. In November 2021, Venice Family Clinic merged with South Bay Family Health Care, uniting more than a century of experience helping patients regardless of their income, insurance or immigration status. The organization now has more than 500 staff who serve 45,000 people from the Santa Monica Mountains through the South Bay. We have 17 locations plus 3 mobile clinics and an expansive street medicine program for people experiencing homelessness. Read more about us at venicefamilyclinic.org. Make a difference in the community as a Homeless Program Patient Services Representative. In this role you will help the low-income and homeless patients of our community based, primary health care clinics. The role will: * Perform a full range of patient intake, program eligibility, and care coordination duties. * Provide exceptional customer service and practice de-escalation techniques to reduce the risk of harm to patients and staff. * Maintain logs for returned checks, denied credit card payments and contact patients to collect money. * Provide prompt and courteous assistance at time of check-in. * Verify financial and geographic eligibility, and schedule patients according to their assigned provider. * Verify and update patient demographics in our NextGen system. * Travel between our clinic sites as needed. * Perform other duties as assigned by supervisor. Diversity, Equity, and Inclusion are core values of the Venice Family Clinic. We believe the professional and clinical environments are enhanced when diverse groups of people with diverse ideas come together. Salary Range: $28.23 - $40.44 Hourly

Required: * MS Office programs, including MS Word, Excel, and Outlook. * Ability to travel between clinic sites. * Good communication skills and the ability to embrace diversity. * Ability to effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication. Preferred: * 3-5 years of experience in a healthcare or medical setting * Bilingual English/Spanish language skills * Ability to accurately and efficiently use our HER system, and ability to use data for decision making