Home Care Scheduler / Administrative Assistant

We are looking for a Home care office Assistant to join our team and provide support to our Team and grow with the team. The ideal candidate for this position will be organized, detail-oriented, and able to handle multiple tasks simultaneously, performing daily operational functions within Imperial Health office. Duties include scheduling (communicating shift assignments to caregivers and clients), and HR/payroll management. The ideal candidate may have previous experience working in a customer service or administrative role, preferably in the health care or home health industry, and experience in caregiving.

Responsibilities:

• Manage intake of new referrals/ enter new patients into Home care EMR system
• Oversee clinical staff schedules and place them on Home care assignments
• Provide office support to field clinical staff, providing them with all required supplies, forms and clinical information in a timely manner
• Prepare and audit biweekly payroll reports and timesheets
• Consult with clinical managers and clients to provide appropriate staffing solutions
• Ensures compliance with all relevant federal, state, and local employment laws and regulations
• Identifies and resolves client customer service issues
• Cheerfully and professionally answers inbound/intake phone calls
• Participates in night and weekend on-call rotation as assigned
• Performs other duties as assigned

QUALIFICATIONS

• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Excellent telephone skills
• Highly professional and dependable
• Proficient computer and Internet skills, including Microsoft Office suite
• Previous customer service or administrative experience required; health care and/or Home care experience preferred
• High school diploma or GED required

Job Types: Full-time, Part-time, Temporary, Per diem

Pay: $17.00 - $18.00 per hour

Benefits:

• Opportunities for advancement

Healthcare setting:

• Private practice

Medical specialties:

• Home Health

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: Hybrid remote in Brockton, MA 02302