High Performance Computing Technical Support Consultant - Berkeley, Ca

High Performance Computing Technical Support Consultant - Berkeley, CA
This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Location: Onsite, Berkeley, CA
Responsibilities:
In this role, you will:
• Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
• Maintain system software and firmware revisions, including patches, updates, and OS upgrades
• Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
• Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
• Manage software issues for both the system and user applications, submitting and tracking bugs as required
• Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications
Education and Experience Required:
• Bachelor's degree in Computer Science, Engineering, or related area of study
• 6+ years' HPC-related experience, ideally with large-scale HPC and parallel file system administration and support
• Without a degree, three additional years of relevant professional experience (9+ years in total)
Knowledge and Skills:
• US Citizen required
• Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
• Ability to lead and work effectively in a team environment
• Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
• Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed
• Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
• Experience with project planning and management, process management, and team or project leadership preferred
• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
• Occasional travel for training is required
Additional Skills:
Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#unitedstates
#servicesandsupport
Job:
Services
Job Level:
Expert
States with Pay Range Requirement
The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.
Annual Salary: $95,100.00 - $218,700.00
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.