Sales Technical Support- Western Region

About MPI America, Inc.

Headquartered in San Jose, CA, MPI America is a global technology leader in Semiconductor, Light Emitting Diode (LED), Photo Detectors, Lasers, Materials Research, Aerospace, Automotive, Fiber Optic, Electronic Components and more. MPI’s four main business sectors include Probe Card, Photonics Automation, Advanced Semiconductor Test and Thermal Divisions. MPI products range from various advanced probe card technologies, probers, testers, material handlers, inspection and thermal air systems. Many of these products are accompanied by state-of-the-art Calibration and Test & Measurement software suites. The diversification of product portfolio and industries allows a healthy environment for employee growth and retention. Cross pollination of product technologies allows each new innovation to provide differentiation in areas that are meaningful to our precious customer base.

As a regular employee of the Company, you will be eligible to participate in several Company-sponsored benefits including medical and 401K with company match. In addition, you will be entitled to personal time off (vacation and sick time) in accordance with the Company’s vacation policy.

Job Title: Western Regional Sales Support Technical Liaison

Overview:

This is an outstanding opportunity for growth and success with an industry recognized leader in the semiconductor test marketplace. Working in an environment that rewards independent thinking and leadership in a highly creative atmosphere.

Summary:

This position will be responsible for communication and cooperation which facilitates a close working relationship between the sales department, customer service, Technical Support and other internal organizations as required. Primarily supporting the Regional Sales Manager with technical solutions for a wide range of specific applications. Targeted applications include, but is not limited to, all DC/CV and Higher Power Test & Measurements. This position must provide innovative configurations that ensure customer satisfaction.

Essential Job Functions of the Position:

• Advanced Semiconductor Test (AST) Division to support in collaboration with local the Regional Sales Manager & Representatives
• Use technical knowledge of the engineering and innovative design capabilities to provide leading edge solutions to representatives and/or customers technical contact
• Support the Sales Manager’s annual customer order entry objectives as defined by the Director of Sales in the assigned territory
• Become a technical liaison for the Sales Manager and factory
• Develop unique and individual customer presentations designed to professionally position the MPI AST brand in North America.
• Must have good communication skills with the ability to successfully work with both customers and internal support teams; this includes the TW factory
• Must be able to think independently
• Must have leadership and customer relationship skills
• Deliver formal presentations to the Sales Manager and/or customers when required
• Occasional travel to corporate HQ in Taiwan to accompany customers and for training events
• Technical conference and trade show trade show attendance and participation
• Detailed customer facing interaction to develop timely and accurate AST equipment specifications and quotations
• Hands on working with customers on product qualification processes
• Must be well organized with paperwork and tasks to include, but not limited to, CRM database, customer visit reports, internal process development; from configuration, quoting process, cross functional projects, and expense reports
• General customer support via email and phone

Employment Requirements:

• Work Experience: At least 3 years of related experience (preferred but not required); preferably in the semiconductor industry.
• Education: Associates or above degree from an accredited university. Electrical or Mechanical Engineering will be a plus
• Skills: Ability to use advanced Microsoft Office programs, e.g. Word, Excel and PowerPoint, etc. Good verbal and presentation skills, effective communication skills
• Language ability: Excellent written and verbal communication skills in English
• Essential Abilities: Fast learner, team player, problem solver & can work independently without supervision
• Employment Authorization: Authorized to work in the US.

Working Conditions:

• Job Type: Full time
• Hours: Normal customer business hours Monday thru Friday. Weekends and overnight work may be required based upon customer/company requirements at any specific time.
• Travel: Requiring some travel. Weekend and overnight travel will be required based upon customer requirements and company needs. Attending trade shows and technical conferences as needed.
• Job Location: San Jose, CA United States

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• Sales: 3 years (Preferred)
• Semiconductor: 3 years (Preferred)

Ability to Relocate:

• San Jose, CA 95131: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: Hybrid remote in San Jose, CA 95131