Enterprise Technical Support Engineer

In this role, you will: Provide solutions to technical problems for system administrators deploying, managing, and integrating Apple products with third party products and server platforms, or networks. Assist in the creation and maintenance of technical resource documents and other operational duties within the department. Work with customers to address post-sales technical customer support issues. Craft and supervise technical critical issues retaining customer issue ownership in order to provide timely follow up with customer as required. Work with many multi-functional groups including Apple Sales, Product Engineering, Product Marketing, and service groups within Apple, to champion and resolve customer issues. Responsible for effectively positioning Apple's support products and technical solutions. Follow established procedures. You will have maintained above average attendance and phone metrics in the most recently held support position. You will be a strong advocate for happiness of customers and have excellent general knowledge of networking and server administration, with strong technical foundation in troubleshooting theory and aptitude. Have validated experience with iOS, Windows, or Unix, administration is ideal. Strong self-motivation and flexibility and willingness to accept additional responsibilities as they develop. Research, investigate and provide high quality responses to technical inquiries and maintain an ongoing authoritative knowledge of diverse technologies and able and willing to pursue new roles, assignments, and responsibilities as needed.