Address
Form of work
SalaryEagle Rock Properties is a privately held, fully integrated real estate operating company whose principals have over 20 years of experience in acquiring, financing, developing, leasing, managing, and disposing of real estate. Headquartered in NY, our company has over 300 real estate professionals currently operating roughly 8,000 apartments throughout the northeastern United States. The Management Company located in Plainview, NY is solely focused on Eagle Rock-owned assets and does not third-party manage.
We are seeking an experienced, highly motivated Helpdesk technician with outstanding troubleshooting and communication skills to provide hardware and software end-user support. Individuals should have strong attention to detail and a commitment to providing excellent customer service.
Responsibilities:
- Provide remote and on-site end-user technical support
- Upgrade, maintain, and troubleshoot desktop hardware and software
- Productivity application support (Microsoft Office 365 Suite, Teams, OneDrive)
- Provision and troubleshoot mobile devices (iPhones and iPads)
- Maintain Printers, Scanners, and Multifunction devices
- Maintain and troubleshoot VPN and Remote Access connectivity
- Onboard and Offboard personnel as needed
- Create, update, and maintain support documentation, tickets, and procedures
- Support in the provisioning of new branch offices
- Occasional travel to remote offices
Recommended Skills:
- Microsoft Windows 10 and 11
- Active Directory, DNS, DHCP, TCP/IP
- Microsoft Intune Mobile Device Management (MDM)
- Microsoft 365, Azure AD
- Solid troubleshooting and problem-solving skills
- Must have a car and a valid driver's license
Required Qualifications:
- Minimum 3 years of experience in an IT support role
- IT certifications preferred (ex: CompTIA A+, Net+, Microsoft MCP)
Eagle Rock Properties provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics
