It Helpdesk Technician I

Location: Remote (For Non-Local) or Hybrid (Local to NYC area)
About Capital Rx:
Capital Rx is a next generation pharmacy benefits manager, overseeing prescription benefit plans on behalf of employers, unions, and government entities. Determined to transform an outdated model, Capital Rx's mission is to change the way prescription benefits are priced and administered in the US, unlocking enduring social change. Through our platform approach, Capital Rx delivers data-driven insights and actionable strategies that reduce costs, while improving patient outcomes. Our commitment to innovation, technology and service is the reason why Capital Rx is among the fastest-growing PBMs in the country.
Position Responsibilities:

• Research end user issues independently, when needed, and document/develop a solution per company standards
• Develop additional MDM automation to facilitate user onboarding
• Identify systemic issues and create, code, test and improve upon existing customer problem resolutions via systemic solutions (mdm, scripting, etc.)
• Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.
• Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
• Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
• Create Exchange rules to address spam/phishing emails as needed.
• Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
• Promptly respond to user requests via ticketing system/phone calls/IM
• Assist users with access/system issues
• Write and update documentation for user reference
• Help build and establish procedures for newly established team
• Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).

Required Qualifications:

• 2+ Years experience in a Help Desk role (preferably in a medium or larger company.)
• A customer oriented approach to problem resolution
• Experience supporting Mac hardware/OSX in a Help Desk environment
• Experience supporting remote users in a distributed environment
• Experience with Jira Service desk or a similar ticketing system
• Experience with Office 365 suite
• Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT "future onsite" roles only)

Base Salary: $50,000 - $60,000
This range represents the low and high end of the anticipated base salary range for the NY - based position. The actual base salary will depend on several factors such as: experience, knowledge, and skills, and if the location of the job changes.
Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.