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Form of workJob Description
TITLE: HELP DESK APPLICATIONS SPECIALIST
Job Summary:
Seeking a Help Desk Applications Specialist to join our client’s Hackensack, New Jersey Office. Work schedule will be Monday through Friday 9:30 a.m. – 5:30 p.m. The Help Desk Application Specialist is an internal escalation point in the Help Desk team. This is a new role designed to enhance the knowledge base of the Help Desk team. It will require a high level of knowledge of the Firm’s application suite and systems. As part of the Help Desk team, this position includes providing hardware and software technical assistance to the Firm’s users. Setup and support of video conferences to other Firm offices as well as outside entities as requested
Requirements:
- Knowledgeable in Teams and hosting Zoom calls.
- Maintain inventory of Firm technical equipment and supplies.
- Beta-testing software applications.
- Experience with a ticket management system. (SolarWinds)
- Provide, on a rotating basis, after-hours on-call coverage for end user support.
- Experience with Microsoft Windows 10 desktop environment. Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
- Knowledge in the development, enhancement and maintenance of templates, macros and forms for document production is preferred.
- Legal specific software such iManage, Worksite, Workshare, etc. preferred.
- Travel to remote offices, as needed
- Law firm or professional service firm background a plus.
About The Rockridge Group:
TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:
Collaborate. We partner with you to understand the unique needs of your business before we propose a solution.
Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.
Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.
With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.
TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:
Collaborate. We partner with you to understand the unique needs of your business before we propose a solution.
Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.
Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.
With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.
