Help Desk Technician - Servers (Lvl 2)

Job Title: Help Desk Technician - Servers (LVL 2)

Location: Secaucus, NJ (In-Person Monday-Friday)

Shifts: 9am-5:30pm or 10am-6:30pm

Pay Range:

Candidates with 0-1 year of server experience: $20-22 hourly W2

Candidates with 1-2 years of server experience: $22-24 hourly W2

Candidates with 2+ years of server experience: $24-28.85 hourly W2

Description:

The Helpdesk Technician helps to trouble shoot hardware and firmware; installs system software, runs diagnostics and performs systems troubleshooting.

Responsibilities:

• Trouble shooting of High Speed Networks

• Hands on Server Hardware troubleshooting/break fix/upgrading

• Experience in reading log files

• BIOS and Flash ROM updates on servers

• Installation of new application software

• Produce detailed test and failure analysis reports

• Support other teams within the engineering department as needed

• Establish a good understanding SLA's

• Troubleshoot new cases; be able to resolve approximately 95% of incoming cases

• Maintain ticketing queue

• Submit RMA requests

• Identify opportunities for improvement

• Provide ongoing feedback and guidance

• Enhance the quality of service provided by and visibility of the L2 team

Skills: Support, Troubleshooting, Technical support, server support, linux, Help desk, Desktop, Phone support

Skills & Qualifications:

• Fundamental understanding of Server architecture and components (CPU, power supply, memory, graphics cards, flash memory, etc.)

• Ability to diagnose the root cause of computer system failure and isolate the components/failure nodes

• Ability to use custom Linux and Windows-based diagnostic/test programs to run benchmarks/tests

• Networking experience (Cabling switches, fiber, port configurations, and Vlan)

• Understanding of hardware and software interactions; able to apply this understanding to resolve issues

• Analytical problem solving

• Strong oral and written communication skills

Experience Level: Intermediate Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.