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Form of workJob Description
Title:Help Desk Technician
Location:New Jersey Office
Summary:
Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. – 4:30 p.m.
Duties/responsibilities:
- Providing hardware and software technical assistance to the Firm’s users.
- Troubleshooting, support and provide general assistance to senior technical staff.
- Setup video conferences to other Firm offices as well as outside entities as requested.
- Maintain inventory of Firm technical equipment and supplies.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Excellent written and verbal communication skills.
- Strong documentation discipline and experience with a ticket management system (Solarwinds)
- Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
- Provide, on a rotating basis, after hours on-call coverage for end user support.
Requirements:
- Experience with Microsoft Windows 10 desktop environment.
- Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
- Legal specific software such iManage, Worksite, Workshare, etc. preferred.
- Strong interpersonal skills as well as good aptitude to learn new tasks quickly.
- Law firm or professional service firm background a plus.
