Help Desk Technician

Job Summary:

As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology.

Key Responsibilities:

1. Technical Support: Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity.
2. Hardware Maintenance: Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Maintain accurate device and inventory counts.
3. Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software.
4. User Training: Offer basic training and guidance to end-users on technology usage and best practices.
5. Infrastructure Management: Maintain ticketing, asset management, website and other key networking systems
6. Documentation: Keep detailed records of support requests, resolutions, and IT equipment inventory.
7. Security Awareness: Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures.
8. Infrastructure Maintenance: Proficiently and proactively diagnose issues with Infrastructure services.

Salary: $46,000-$50,000

INDOPERATIONS

Requirements

• High school diploma or equivalent (Bachelor's degree in IT or related field preferred).
• Strong passion for technology and a desire to learn and grow in the IT field.
• Interest in K-12 education
• Experience using Incident IQ (preferred)
• Excellent problem-solving and communication skills.
• Basic knowledge of computer hardware, operating systems, and software applications.
• Customer-focused with a commitment to providing exceptional service.
• Ability to work well in a collaborative team environment.
• Prior experience in an educational setting is a plus, but not required.

Benefits

• Medical
• Dental
• Pension
• Paid Time Off