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Form of workJob Description
Eastern Staffing & Recruiting is proud to be recruiting a Remote Help Desk IT Technician who will provide technical support including installations, software/hardware upgrades, networking, and operating system support.
Responsibilities:
- Configure, maintain, and provide support to all users to ensure they have the ability to work at all times.
- Resolve tickets via the ticketing system in a timely and professional manner.
- Escalate issues within a predetermined time if the issue is not resolved or no resolution is in sight.
- Troubleshoot and resolve (both technical and operational) hardware, software, and networking-related issues.
- Provide excellent customer service in responding to user questions.
- Ensure ticket resolutions and problems are properly documented.
- Consult customers on the installation of new/replacement equipment and software upgrades.
Qualifications:
- At least 2 years of Help Desk, desktop support, tier support, or technical customer service experience.
- Strong conflict resolution, problem-solving skills, and interpersonal skills.
- Must have excellent interpersonal skills - verbal as well as written.
Qualified candidates, please apply.
Eastern Staffing & Recruiting is an affirmative action and equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veterans’ status, or any other legally protected basis.
Established in 1985, Eastern Staffing & Recruiting was created to provide an extensive range of workforce solutions; staffing, recruiting, and payroll servicing. From the beginning, our goals have always been to support people, build strategic partnerships and offer world-class solutions.
A lot has happened in over 30 years; globalization, recessions, inflation, rebranding and the nature of our recruiting and business focus. What has not changed is our desire to be the best staffing and recruiting company out there.
A lot has happened in over 30 years; globalization, recessions, inflation, rebranding and the nature of our recruiting and business focus. What has not changed is our desire to be the best staffing and recruiting company out there.
