Help Desk Technician- Realpage (Remote)

Connection has a wonderful direct hire opportunity with one of our top-notch real estate development clients in Brooklyn, NY. This will be for a motivated and customer-oriented Helpdesk Technician. The ideal candidate will have a strong understanding of computer systems, networks, and software, as well as excellent communication and problem-solving skills, and a strong understanding of RealPage software and its applications, as well as experience with system administration, configuration, and maintenance.

The hours for this role are M-TH 9 AM-5 PM and Fridays 9 AM-1 PM OR 3 PM. This will be 100% remote. This role will mainly provide Tier 1 and Tier 2 support and RealPage experience is a MUST. There may be some travel. Individuals also must be vaccinated.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person interactions
• Manage and maintain RealPage software and applications
• Train end users on RealPage software and applications
• Document system processes and procedures
• Troubleshoot and resolve technical issues related to computer systems, networks, and software
• Document and track customer interactions and resolutions
• Provide technical assistance and support to customers
• Escalate issues to higher level support as needed

Qualifications:

• Strong understanding of RealPage software and its applications
• Experience with system administration, configuration, and maintenance
• Strong understanding of computer systems, networks, and software
• Excellent communication and customer service skills
• Ability to troubleshoot and problem-solve technical issues
• Strong attention to detail and ability to document customer interactions and resolutions
• Experience with remote support tools is a plus
• High School Diploma or Equivalent, IT or Computer Science degree, or related certification is a plus