Help Desk Technician Ii

Taylor Shellfish Farms is one of the largest producers of farmed shellfish in North America. The company is quickly growing in sustainable shellfish farming with new techniques and innovative growing methods.

Taylor Shellfish Farms is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, material status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with federal, state and local ordinances. If you have a disability or special need that requires accommodation, please let us know.

POSITION DESCRIPTION

The IT Help Desk is the first point of contact for coworkers experiencing IT issues. The Technician assists coworkers in resolving and/or troubleshooting IT problems over the phone, in person, or via e-mail. The IT Help Desk Technician works on projects that range from setting up new users to implementing new technologies organizationally.

ROLES/RESPONSIBILITIES

Essential job responsibilities include the following. Other duties may be assigned.

• Acts as first level of technical support for Taylor Shellfish Farms staff.
• Responsible for addressing customer inquiries via email (trouble-tickets), phone and walk-ins.
• Escalates complex computer issues and networking specific hardware (firewalls, Virtual Machines, etc.) to IT Manager.
• Maintain passwords, data integrity, and system security for the desktop environment.
• Simulate or recreate user issues to better understand and resolve reported problems.
• Install, configure, and troubleshoot computers, zebra printers and other peripherals such as Wi-Fi and industry specific applications.

• Build, maintain and install desktop/laptop images for a various range of computer system models.
• Perform preventative maintenance, testing, and repair of computer hardware.
• Plan, organize, and prioritize outstanding issues.
• Identify the nature of the issue and appropriate escalation team(s).
• Follow established procedures on daily work, occasionally utilizing best judgment when applicable.
• May be required to work at other work sites/locations as needed.
• May be required to do other tasks as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• 2 years of IT Help Desk or related technical experience.
• Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair
• Working knowledge of Microsoft Operating Systems and software products.
• Basic understanding of networking and network troubleshooting methodologies.
• Demonstrated ability to lift up to 30 lbs, with or without assistance on occasion
• Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels.
• Track record of balancing multiple priorities simultaneously with the ability to meet deadlines.
• Flexibility to work evening and weekend hours when necessary for special installations, implementations, and upgrades.
• Demonstrated ability to work independently with little direction.
• Experience with mobile device configurations and troubleshooting

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee occasionally is required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb or balance, talk and hear.

While performing the duties of this job, the employee is occasionally required to lift or exert force up to 30 pounds.

The position will be based in our Shelton location, covering the King county locations and supporting other locations as needed.

BENEFITS

Here at Taylor Shellfish we offer health insurance for the employee and their family with incredibly low premium costs and annual deductibles. We offer dental, vision, plus an excellent 401K program with 100% match up to 5% of the employee’s gross income. We also offer paid time off which starts to accrue immediately and gives you a whole week of paid time off in the first year (dependent on hours worked), plus 6 paid holidays a year, amazing company discounts, paid training through the company and a tuition reimbursement program.