Address
Form of workDuration: 4 Months
Shift: 1st shift, Mon-Fri(5:30 am or 6 am start)
Pay Rate: $21.50-$28.25/hr. on W2 without benefits
Responsibilities:
#ZR
Shift: 1st shift, Mon-Fri(5:30 am or 6 am start)
Pay Rate: $21.50-$28.25/hr. on W2 without benefits
Responsibilities:
- This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed.
- Act as the first point of contact for internal customers via phone and Service Now
- Uses Service Management solutions to log, assign and receive support tickets with descriptions of issues, progress and solutions and guides Tier 1 staff in best practice usage
- Follows procedures for the installation, deployment and maintenance of workstation hardware and software.
- High School Diploma required
- 3+ years' work experience in IT customer service role,
- Experience using imaging and migration utilities such as SCCM, MDT, and USMT.
- Proficiency in Microsoft Office application usage.
- Experience troubleshooting Mobile Device Operation Systems (iOS, Android)
- Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7)
- CompTia A+ / Server+ / Network+
- MTA / Microsoft Office Specialist
- MCP / MCSA / MCSE / MCDST
- ITIL
- ServiceNow
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