Help Desk Technician (On Site)

• Oversee the installation of operating systems, network systems, software, and hardware
• Monitor system operations to detect potential problems
• Implement network systems to support communication between all departments
• Provide technical direction and guidance to client end users
• Provide quality assurance review of new and existing software products
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Ensures company standards are followed in the delivery of computing hardware and software systems. Includes responding to and updating of tickets entered by users based on problem resolution procedures attempted.
• Updates documented process and procedures as needed
• Maintain daily performance of computer systems.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Periodic On-call required based on rotation
• May be required to lift items up to 50 lbs.

• Previous experience in computer engineering, architecture, or other related fields
• Fundamental knowledge of networking, hardware, and software
• Strong troubleshooting and critical thinking skills
• Ability to prioritize and multitask
• Deadline and detail-oriented

• 2-3 years experience with installation, maintenance and upgrading of PCs
• 2-3 years experience in networking including the knowledge of TCP/IP traffic flow (routers, switches, etc)
• 3 years experience of domain level networks including knowledge of IDs, credentials, file shares and permissions
• 2 years experience working with Exchange / Outlook user profile setup and connectivity.
• A+ and MCSE certifications are preferred.
• Position requires working from home with periodic onsite visits to clients.
• Help desk: 2 years (Preferred)
• Windows: 4 years (Preferred)

• Dental insurance
• Health insurance
• Paid time off
• Paid Holidays
• Vision insurance
• Work snacks
• Weekly lunch
• Career growth opportunities

• 8 hour shift
• On call

• Seattle, WA 98134: Reliably commute or planning to relocate before starting work (Required)

E04JI800nloo402vieg