Help Desk Technicians Needed (In-House)

About us

Attentus Technologies is a values driven managed services provider. We have been in business for over 20 years providing managed services in the Puget Sound and beyond. Learn more about our company here: https://www.attentus.tech/

Are you the kind of person that wants to "Be the Answer" for customers? Do you like solving problems and "Building Trusted Relationships"? Are you "Passionate about Technology" and want to "Deliver Exceptional results"? Most of all do you like to "Have Fun" while being a valued part of a high functioning team? In short do you want to matter?

If so, we want to talk.

Attentus Technologies is a fast-growing IT support company located in Renton, WA. Our clients range from Fortune 500 manufacturing companies to local nonprofits that serve the needs of our community.

This ideal candidate comes with unbelievable customer service and technical skills to make a significant difference within our client's businesses.

Being a fast-paced growing company, we offer a dynamic work environment with lots of room for growth and career advancement. Those who join our team must have a very strong personal drive to succeed, contribute, and enjoy being a part of a growing organization.

Responsibilities:

• Report daily to our Renton office and be available to visit clients on-site.
• Joyfully help our customers resolve issues in a timely manner.
• Set and meet expectations around resolution of issues.
• Maintain overall customer satisfaction above 90%
• Modify configurations, utilities, software default settings, etc. for local workstations
• Assist in the on-boarding of new users into the system
• Install, test, and configure new workstations and software
• Installing, maintaining, managing and troubleshooting Windows and Mac desktop and server operating systems.
• Maintain inventory of all equipment, software and software licenses
• Troubleshoot problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems
• Proactively monitor and resolve issues with workstation backups, encryption
• Field support requests from end users by telephone, e-mail and ticketing system
• Document, track and monitor IT support requests
• Perform hands-on maintenance and repair of PC's, printers, cell phones and other hardware
• Network and server troubleshooting
• IT projects as required by clients for software implementations and other support-related issues that 3rd party vendors require of our client systems
• Perform any other supplemental duties as assigned by management
• Certifications to be obtained within the first 6 months.

Minimum 3 years’ experience with the following technical skills:

• Excellent troubleshooting and problem solving skills
• Networking knowledge: DNS, DHCP, VPN, TCP/IP is required
• Windows Server and Active Directory
• Experience with desktop OSs, including Windows 7, 8.1, 10, 11 as well as MS Office applications (Office 2003-2016) in a business environment
• Proficiency with Office 365
• Ability to find solutions using Google and other resources through skilled questions
• Familiarity with Backup Technologies
• Help Desk experience preferred

Please forward your resume and cover letter to the address provided.

Medical/Dental/Vision insurance is provided along with a matching retirement plan.

We provide Educational resources for obtaining various technical certifications, including CompTIA A+, Network +, Server+, Security +, CCNA, CCNE, MCSE, MCP Etc.

We also reimburse any testing fees for passed tests.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• Associate (Required)

Experience:

• IT Support: 3 years (Required)
• Windows: 3 years (Required)

Work Location: In person