Help Desk Technician Ii

Company Description
Longbridge Financial, LLC (LBF) is an innovative company committed to responsibly helping senior homeowners reshape their financial future to improve their retirement. Our mission is to be consistently fair, transparent, and professional at all times with our employees, customers, and partners.
Recognized as an Industry Changemaker, Longbridge CEO Chris Mayer looks at the industry differently and values employees at all levels who drive our company forward. In fact, we are now a top 2 reverse mortgage lender.
Why work with us?
At Longbridge Financial, "We do the right thing" is more than a mantra, it's our guarantee. We want to attract the best and brightest-that's why we're committed to giving our employees the support they need and the respect they deserve. We offer competitive compensation packages and benefits, as well as a strong marketing and operations foundation. Join us for a rewarding career with remarkable growth potential. Ready to be changemaker and be a part of a team to help propel Longbridge to number one?
Job Description
Longbridge has an exciting new role, Help Desk Technician - II. The ideal candidate will break / fix, configuration issues, troubleshooting, software installation, hardware upgrades and repair, management of the IT inventory, and assist the IT Supervisor with other projects as assigned. This position will be in Longbridge's Houston office Monday - Friday 9:00am - 5:00pm CST.
Primary Job Duties:

• Responds to end user phone, email, and in-person requests for support to resolve computer, application, system, device or performance issues
• Diagnose and resolve technical issues remotely
• Provide an escalation point for Level 1 Help Desk tickets/issues
• Advises users on steps and actions to resolve and avoid future issues and provides
• documentation as needed
• Provide regular updates to customer on their support requests
• Setup, configure, and ship laptops, monitors and peripherals to new employees and existing
• employees as needed
• Organize and manage IT physical hardware inventory and assist with logistics
• Assist the IT System Engineer's with various special projects as needed
• Perform any other ad-hoc technology department related duties as needed

Qualifications
Required Experience:

• 3-4 years' experience in a Helpdesk Support position, with Level 2 expertise
• Excellent technical troubleshooting skills and non-technical communication skills
• Experience with local and remote end-user system troubleshooting
• Strong understanding of Windows 10 & 11 Operating Systems
• Advanced level experience of installation, configuration, reimaging, and support of computer
• systems hardware and software, including peripheral devices and accessories
• Extensive experience with the Office 365 suite of products and services
• Familiarity installing and troubleshooting multifunction printers
• Excellent customer service, interpersonal communication skills, planning, organization, and prioritization skills
• Ability to handle stress, deliver a positive customer service experience and the ability to learn and adapt quickly to new technologies
• Proactive thinker with attention to detail and the ability to follow tickets through to conclusion
• General knowledge of Virus/Malware/Spyware diagnosis and removal techniques
• Must be able to read, analyze, follow and interpret procedures, manuals, policies, vendor
• documentation, and regulations

Preferred Experience and Education:

• Experience with PowerShell and CLI environments
• Clear understanding with the ABSOLUTE device management tool
• Well versed with Lenovo Think brand products
• Bachelor's Degree in computer science, equivalent work experience, or professional certifications

Additional Information

• Full benefits
• 401(k) with company match.
• Paid time off.
• Working in a growing and dynamic industry
• LBF is an EEO/AA/Vet/Disabled Employer