Help Desk Technician

Folience, an Iowa-based, ESOP-owned holding company, is seeking a Help Desk Technician to join our Shared Services Technology team. This position will be located at Life Line Emergency Vehicles in Sumner, Iowa.

The Help Desk Technician will:

• Manage incoming support requests and attempts to troubleshoot technical issues
• Escalate incidents to network, security, and system administrators as needed
• Provide onboarding, offboarding, and entitlement support for end users
• Build, fix, and provide technical support for end user hardware and software issues

Position requires an Associate’s degree in appropriate discipline and 0-2 years related experience, or in the absence of an Associate’s degree, 2 years related experience.

At Folience, we provide sound, long-term support to our corporate family. In 2012 we transitioned from a partial ownership structure to 100% ESOP owned. The ESOP trust holds shares of the company for benefit of employee participants.

Our company is recognized as a respectable business and a long-standing community partner. Our portfolio of companies is comprised of many successful businesses - Life Line Emergency Vehicles, Cimarron Trailers, The Gazette, and The Southeast Iowa Union Newspaper Group. As a company we believe our purpose is to grow business through growing people.

EOE. Pre-employment drug screen, motor vehicle record check, and background check required.