Help Desk Technician

O’Rourke Sales Company

3885 Elmore Avenue

Suite 100

Davenport, IA 52807

563-823-1520

Help Desk Technician I

O’Rourke Sales Company has an opportunity for a Help Desk Technician I to join our Information Technology team at our Davenport, IA Location. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East Coast to the West Coast with several branch operations.

O’Rourke Sales is an Equal Opportunity Employer.

Job Type: Full-time, Monday-Friday 8am-5pm with some on-call as necessary.

JOB RESPONSIBILITIES

This is a member of the Information Technology team. They will provide support including but not limited to:

· Provider Tier 1 support to end users

· Software and hardware upgrades/updates

· Documenting solutions and best practices in company knowledgebase.

· PC setup and deployment.

· Train new employees in the use of equipment and systems.

· Troubleshoot software, hardware, and network connection issues.

· Proactive alert monitoring for cyber security and possible data breach attempts.

· Monitor server logs for errors and report to respective resource owner.

· Participate in departmental and interdepartmental meetings.

· Other technical duties as assigned.

REQUIRED JOB QUALIFICATIONS

· Windows Server, Active Directory, DNS, DHCP and basic router and switch functionality and configuration.

· Office 365, Microsoft Teams, Exchange, Exchange Online, Azure Active Directory, SharePoint, and OneDrive.

· Knowledge of VPN technologies.

· Ability to read and comprehend log files in various formats.

· Ability to read and understand C#, Transact-SQL, Python, and PowerShell.

· Knowledge of Linux and Bash a plus, but not required.

Job Type: Full-time

Pay: From $17.50 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Relocate:

• Davenport, IA 52807: Relocate before starting work (Required)

Work Location: In person