Help Desk Technician

Job Description

The Help Desk Support Technician's role is to provide end-user support and maintenance within the organization's desktop and mobile computing environment, as well as its various conferencing systems. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software, telephones, and mobile computing devices. The Help Desk Support Technician will participate as a member of the IT Service Desk, providing excellent customer service by troubleshooting problems (in person, by telephone, or via e-mail or other electronic means) in a timely and accurate fashion, and providing end-user assistance where required.

Requirements

· Excellent technical knowledge of desktops, laptops, printers, and mobile computing devices (smart phones, tablets, etc.).

· Hands-on hardware troubleshooting and installation experience.

· Working technical knowledge of current protocols, operating systems, and standards, including MS OS (Microsoft Windows 10, Microsoft Windows 11), Office 365, and mobile devices (iOS, Android).

· Expert working knowledge of Microsoft Office software components. (Office 2016 / Office 365)

· Ability to operate tools, components, and peripheral accessories.

· Able to read and understand technical manuals, procedural documentation, and OEM guides.

· Ability to conduct research into PC hardware and software issues and products as required.

· Effective interpersonal skills and relationship-building skills.

· Strong written and oral communication skills.

· Ability to present ideas in user-friendly language.

· Analytical and problem-solving abilities, with keen attention to detail.

· Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

· Experience working in a team-oriented, collaborative environment.

· Strong customer-service orientation.

Principal Responsibilities

· Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

· Troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.

· Collaborate with server and network administrators to ensure efficient operation of the company's desktop computing environment.

· Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems.

· Other Duties as assigned

Work Environment and Physical Demands

· Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

· Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required.

· Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.

· The noise level in the work environment is moderate.

· Occasional Climbing of ladders for networking may be required.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Forney, TX 75126: Relocate before starting work (Required)

Work Location: In person