Help Desk Technician

XiFin, Inc. is a San Diego-based healthcare information technology company that provides innovative solutions to deliver efficiency, interoperability, and simplicity to help organizations navigate an increasingly complex and evolving healthcare landscape. From streamlined operations to automation and stronger financial tools coupled with industry-leading business strategy, XiFin gives healthcare providers The Power To Do Good for more patients. We are self-driven innovators who are looking to make a difference in the healthcare technology space.

Our OmniSYS pharmacy division, headquartered in Dallas, Texas was created through acquisition with a mission to create software driven solutions for pharmacies, pharmacists, and the patients they serve.

Who are we looking for?

The Help Desk Technician is responsible for providing support to end users for computer, system, devices, access and hardware issues. This position requires excellent communication and interpersonal skills and the ability to resolve problems. This position will be visible throughout the organization as one of the points of contacts for support issues and should have the ability and desire to have a positive impact on the IT department and organization.

What does this position pay?

Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected range for this role is $15.00-$25.00, hourly base compensation. Please note this range is an estimate; actual pay may vary based on qualifications and experience.

What will you do?

• Provide technical support to end user requests via tickets, calls, walk-ups and chats.
• Support and troubleshoot Windows 10/11 and Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc).
• Provide support for Macs and mobile devices (iPhones/Android)
• Perform hardware and software installation, configuration, and maintenance.
• Troubleshoot wired and wireless network issues including minor cable termination.
• Use end point management tools to manage various device configurations across the organization.
• Troubleshoot printers and manage supplies.
• Provide basic phone system end user support.
• Other duties may be assigned

What education and experience do you need?

A combination of the following education and experience factors will be considered:

• Associates in Computer Science, Information Technology, Information Systems, or relevant discipline
• 3+ Years working as Desktop Support, supporting Windows & Apple systems.
• 2+ years supporting Office 365 applications.
• Experience with ticketing systems, assigning and triaging cases.
• Strong technical ability and troubleshooting skills.
• Strong verbal/written communication, problem solving and organizational skills to support all levels of the organization.
• Able to efficiently prioritize support incidents and respond promptly, competently, and patiently.
• Able to lift up to 50 pounds.

What’s in it for me?

We don't just offer benefits; we offer a comprehensive and flexible benefits package tailored for you!

• Dive into a world of cutting-edge healthcare with our comprehensive medical, dental and vision benefits, including telehealth services. Say goodbye to the hassle of prescriptions with our convenient mail-order program for 90-day maintenance medications.
• Our Health Savings Account (HSA) featuring pre-tax deductions and quarterly company contributions (HSA only) puts more money in your pockets!
• Plan for your golden years with confidence through our 401k retirement plan, complete with a company match.
• Fuel your ambition with our Tuition Assistance program, empowering you to reach new heights in your professional journey.
• Finally, experience true well-being with XiFin's BeWell Program, where we champion physical, mental, financial, and social wellness, because your success and happiness are our ultimate

Why XiFin?

XiFin, Inc. is a San Diego-based healthcare information technology company that provides innovative solutions to deliver efficiency, interoperability, and simplicity to help organizations navigate an increasingly complex and evolving healthcare landscape. From streamlined operations to automation and stronger financial tools coupled with industry-leading business strategy, XiFin gives healthcare providers The Power To Do Good for more patients. We are self-driven innovators who are looking to make a difference in the healthcare technology space.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901.

EEO Statement

XIFIN is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.