Help Desk Technician

City Experiences is seeking a Help Desk Technician for our Business operations in Washington D.C.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
The Help Desk Technician will primarily be responsible for the monitoring, tracking and resolution of IT related issues while escalating as necessary to the appropriate resource. This individual will be an active contributor to the Help Desk in a strong customer service focused role, will take ownership of tickets and will be able to see issues through to the end.
Essential Duties & Responsibilities:

• Provide Tier 1 and Tier 2 IT support for 500+ end users
• Actively maintain Help Desk ticket queue, ensuring a timely response to issues, as well as
• fielding phone calls and walk-up support
• Responsible for PC/Mac desktop and laptop computer configuration, deployments and troubleshooting
• Support enterprise POS systems and peripherals
• Support for some networking and cabling
• Provide escalation point as necessary for Help Desk staff
• Maintain and update inventory of hardware and software
• Expected to work during standard business hours and maintenance/emergency windows outside of normal hours
• Advise Supervisor or Human Resources any changes of name, address or work status as it affects your compensation, benefits or employment
• Accurately complete all documentation including payroll, time sheets, paperwork and invoices on a timely basis
• Know and understand internal policies and external regulatory requirements that relate to your position and department
• Additional job duties assigned

Requirements & Qualifications:

• Previous experience in a Help Desk role, 2 years or more preferred
• Previous & demonstrable ability to troubleshoot technology quickly and efficiently
• Degree not required but preferred
• Certifications not required but definitely a plus

About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, the Company participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.