Help Desk Technician 4876

As Help Desk Technician, you'll support our Customer Service Center in providing 24x7x365 IT support to our mission-critical government customer.  You will be the front line of defense for all IT related issues and support.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

• You'll work with other Service Desk Technicians in response to on demand requests for Tier 1 and Tier 2 support.
• You'll work directly with end customers to help them resolve their issues, concerns, or outages and when needed you will escalate problems that require additional support.

What you'll need to succeed:

• You have an active DoD Top-Secret clearance
• You have 3 to 5 years of general IT experience
• You have hands on experience as a Service Technician providing Tier 1 and Tier 2
• You like to solve problems, using excellent analytical and problem-solving skills
• You enjoy working with diverse technologies, systems and have exemplary telephone skills
• You are passionate about providing the best customer service possible and have hands-on experience as a Service Desk Technician
• You can write detailed and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (ServiceNow experience preferred)
• You can serve as a user liaison covering basic computer system end-user operations, including but not limited to: system sign-on, Active Directory, use of the menu and help systems, Microsoft Office programs, including Outlook and user profiles, telecommunications, use and troubleshooting of computers and printers
• You have experience supporting mobile devices, provisioning, and managing through a Mobile Device Management (MDM) software
• You are available for the following shift: 12pm (noon) to 10pm; Monday-Friday in Washington, DC

Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Don't meet every single requirement? 

Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification.  At MetroStar we are dedicated to building a diverse, inclusive, and authentic culture, so, if you're excited about this role, but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to go ahead and apply.  We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! - The MetroStar People & Culture Team

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.

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