Help Desk Support

Responsibilities:
- Provide technical support and troubleshooting assistance to end-users via phone, email, or in person
- Diagnose and resolve hardware and software issues related to computer systems, networks, and peripherals
- Install, configure, and maintain computer hardware, software, and peripherals
- Set up user accounts and permissions in Active Directory and other systems
- Monitor and maintain IT infrastructure, including servers, switches, routers, and firewalls
- Collaborate with other IT teams to resolve complex technical issues
- Document all support activities and resolutions in the ticketing system
- Assist with the development and implementation of IT policies and procedures

Qualifications:
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- Strong knowledge of computer networking concepts (LAN/WAN)
- Experience with Help Desk ticketing systems (e.g., Remedy)
- Familiarity with Group Policy Objects (GPO) for managing Windows environments
- Proficiency in Microsoft Office suite
- Excellent communication skills, both verbal and written
- Knowledge of Mac OS is a plus
- Ability to diagnose and repair computer hardware issues

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Types: Full-time, Part-time, Contract, Permanent, Temporary, Temp-to-hire, Internship

Pay: $20.36 - $25.91 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: Remote