Address
Form of work
SalaryInitial Posting Date:
01/25/2024Application Deadline:
02/04/2024Agency:
Public Employees Retirement SystemSalary Range:
$4,741.00 - $7,170.00Position Type:
EmployeePosition Title:
Help Desk Support Technician (ISS4) (Multiple Hybrid Positions)Job Description:
If you are an IT Support professional who is strong at providing good customer service while repairing and servicing the IT needs of the agency, can learn at a fast pace, implement new technologies, work with multiple stakeholders, is organized and a self-starter, this is the position for you.
The Public Employees Retirement System is recruiting for two (2) Information System Specialist 4 (Help Desk Support Technician) positions within the Information Services Division, Technical Operations Section.
- There is one (1) full-time, permanent position and one (1) full-time, limited duration position due workload that is expected to last through June 30, 2025, however it could end at any time, or be extended or become permanent.
- These positions are based at our headquarters office in Tigard, Oregon, however, the successful candidates are eligible for hybrid work.
- This recruitment will be used to establish a list of qualified applicants to fill the current vacancies and may be used to fill future vacancies as they occur.
- These positions are represented by the Service Employees International Union (SEIU).
We serve the people of Oregon by administering public employee benefit trusts to pay the right person, the right benefit, at the right time.
Operations Division
The Information Services Division (ISD) supports the Agency’s mission by maintaining all information systems, computers, and communication networks. ISD enables PERS business units, through the implementation of automation and technology, to provide high-quality service to members, employers, and other stakeholders.
Help Desk Support Technician (ISS4)
As a Help Desk Support Technician, you will be a part of the Help Desk supporting the agency staff with their technological needs while providing top level customer service. Daily, you will be remediating Tier II level issues, fulfilling requests, setting up new employee workstations, creating and maintaining support documentation, and ensuring all end-user systems are functioning as intended. Occasionally, you will work with senior staff on project tasks implementing IT operational support plans while following IT operational and security policies and standards. PERS has 3 physical locations, a Salem office, Salem Data Center, and a headquarters office in Tigard. In addition, there are two cloud locations that serve the agency. This position is based out of the Tigard location and as needed, you will travel to the Salem office to maintain, upgrade, and troubleshoot any issues related to the end-user equipment.
The Benefits of Joining Our Team
We strive to create an environment that is supportive and encourages work-life balance. Additional benefits include:
- Work/life balance, 11 paid holidays a year, and acompetitive benefits package.
- Advancement and learning opportunities that will help grow your career with the State of Oregon.
- Hybrid work option.
What Are We Looking For?
MINIMUM QUALIFICATIONS
(a) Three (3) years of information systems experience in IT Help Desk support .
OR
(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience in IT Help Desk support.
(a) Three (3) years of information systems experience in IT Help Desk support .
OR
(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience in IT Help Desk support.
Candidates who are the most competitive will possess the following skills, background, and areas of experience:
- Excellent written and verbal communication skills.
- Excellent organizational skills.
- Strong at learning and implementing new technologies.
- Experience with Tier II level technical support and quality documentation.
- Experience with imaging computers; MS SCCM experience preferred.
- Experience with Microsoft Windows and Microsoft 365.
- Experience with identity management; Microsoft Active Directory preferred.
- Experience with ITIL framework and ITSM; Foundations v4 preferred.
- Experience in security remediation and solution engineering.
- Preference may be given to someone with certifications for ITIL Foundations, MCP, MCSE, HDI, and A+.
ADDITIONAL REQUIRED MATERIALS
You must attach to your online application the following:
1) Current resume or updated employment history on your application (including the month/year of the start and end date for each position).
You must attach to your online application the following:
1) Current resume or updated employment history on your application (including the month/year of the start and end date for each position).
Application instructions & requirements
Current State of Oregon Employees: Apply via your employee
Workday
account.External Applicants: Apply via the
State of Oregon job opportunities webpage
.- Fill out the application or submit a resume. Your submitted experience must include the beginning and end dates for each employer.
- After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
- If you are a veteran, you may receive preference. The task to upload your documents will come before the public records request and gender identity questionnaire tasks.
Want to Know More? Let Me Help!
- Your candidate profile is the perfect place to display your interest in the position and highlight the skills and experience you will bring, making you the best candidate for the position. Applicant submissions are screened for consistency of information.
- Please visit theOregon Job Opportunities Webpagefor more helpful information regarding the application process, Workday tips and resources, job opportunities across the State, and more!
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%.
- Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes. If you have questions about the job announcement, or need an alternate format to apply, please contact the Recruiter.
- Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website:Veterans Resources, or call Oregon Department of Veterans' Affairs at: 1-800-692-9666 NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
- Remote work requirements – Must be able to demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements. A home, private workspace is preferred.
- Finalists will be subject to a criminal history check. Adverse background data may be grounds for disqualification.
- Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
Helpful Links & Resources
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HELPFUL LINKS AND CONTACT INFORMATION
Learn more about
PERS
Learn more about
Oregon
For additional information you may contact the recruiter by e-mail at vitaly.putintsev@pers.oregon.gov or by phone at 503-603-7500.
PERS is an Equal Opportunity, Affirmative Action Employer
Committed to Workforce Diversity
Committed to Workforce Diversity
