Help Desk Engineer / Level 1 Technical Support

Summary:

Inventiv Technologies delivers best-in-class information technology, managed services, digital transformation solutions, vCIO consulting services and more. We are currently seeking a talented, well-spoken, service oriented, and confident IT Help Desk- Level 1 Engineer to provide excellent service and support to our business customers.

Essential Job Functions:

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Help quickly resolve issues related to email, data, and productivity applications within a Citrix environment.
• Assist users with application and computer usage.
• Provide phone support, as well as address incoming IT issues idle in the support queue.
• Maintain key performance standards that help drive success.
• Provide excellent customer service.
• Assist with other IT support responsibilities as needed Minimum Qualifications.
• Demonstrate outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email.

Qualifications:

• High School Diploma or GED.
• Valid AZ Driver License
• 1+ years of experience providing Technical Support and troubleshooting computer equipment preferred, or comparable education/certifications, preferred.
• Troubleshooting methodologies and basic knowledge of, including Windows 10, Office applications and Networking Basics, preferred.
• Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
• Ability to prioritize, multitask, and work under time constraints.
• Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
• Ability to be flexible and adapt to changes in regard to expectations and the organization

Office Environment:

• Office Environment, possibility of hybrid schedule after 90 days
• Monday to Friday - 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Dexterity of hands and fingers to operate a computer keyboard.
• Reaching overhead, above the shoulders and horizontally, bending at the waist, climbing, kneeling, and stooping for installation of hardware and more.
• Hearing and speaking to communicate and provide information to others.
• Ability to lift 50lbs and server equipment as needed.
• Occasional computer setup at desks will be required.