Help Desk Support -Hds24-02073

Position: Help Desk Support 
Location: New York, NY
Duration: 1 Year

Summary: The Associate Consultant is responsible for providing on-site technical support to end-users, resolving hardware and software issues, and assisting with IT-related tasks. This role requires advanced knowledge of Windows and Apple macOS systems, as well as expertise in troubleshooting complex technical problems.

Responsibilities:

User Support:

• Provide on-site support to end-users for hardware, software, and network-related issues.
• Respond to and resolve Help Desk tickets using IT service management tools.
• Assist users with login problems, password resets, and account management.

Hardware and Software Troubleshooting:

• Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripherals.
• Install, configure, and upgrade computer hardware and software.
• Ensure proper functioning of equipment and perform repairs or replacements when necessary.

Network Connectivity:

• Troubleshoot network connectivity issues, both wired and wireless.
• Assist in setting up and maintaining network printers and other peripherals.

Documentation:

• Maintain accurate records of technical issues, solutions, and troubleshooting steps.
• Document hardware and software configurations.

Training and Guidance:

• Provide basic training to end-users on software applications and IT best practices.
• Offer guidance on using technology resources efficiently.

Security:

• Implement and enforce security measures to protect systems and data.
• Ensure antivirus software and security patches are up to date.

Collaboration:

• Collaborate with IT teams and other departments to resolve complex issues.
• Escalate problems to appropriate personnel when necessary.

Qualifications:

• High school diploma or equivalent; additional technical certifications or a degree in a related field is a plus.
• Proven experience as a Deskside Support Technician or in a similar role.
• Strong knowledge of computer hardware, operating systems, and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Customer-oriented with good communication and interpersonal abilities.
• Ability to lift and move computer equipment when necessary.

Preferred Qualifications:

• College degree in Business or Computer Science.
• Microsoft Certified Systems Engineer (MCSE).