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SalaryJob Summary: We are seeking a Help Desk Analyst to join our IT support team. The Help Desk Analyst will be responsible for providing technical assistance and support to our internal users. This role requires strong problem-solving skills, excellent customer service, and the ability to analyze and troubleshoot software and hardware issues. Responsibilities: - Provide first-level technical support to end-users via phone, email, or in-person - Analyze and resolve software and hardware issues promptly and accurately - Assist with software installations, upgrades, and configurations - Troubleshoot network connectivity issues, including TCP/IP, firewall, and VPN problems - Collaborate with other IT team members to escalate complex issues when necessary - Document all support activities and resolutions in the Help Desk ticketing system - Maintain a high level of customer satisfaction by providing timely and effective support Experience: - Previous experience in a Help Desk or technical support role is preferred - Strong knowledge of Windows operating systems - Familiarity with TCP/IP networking protocols - Experience with software troubleshooting and installation - Excellent customer service skills with the ability to communicate technical concepts to non-technical users Benefits: - Competitive salary based on experience - Comprehensive health insurance package - Retirement savings plan with company match - Paid time off and holidays If you are a motivated individual with a passion for IT support and enjoy helping others, we encourage you to apply for this position. Join our team of dedicated professionals and contribute to our mission of providing exceptional technical support to our organization.
Job Type: Full-time
Pay: $27.19 - $27.61 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Schedule:
- Monday to Friday
Work Location: Remote
