Help Desk Specialist, Infrastructure

Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.
The incumbent will be responsible for providing first level technical assistance and support related to computer systems, hardware, or software. Respond to queries, execute basic diagnostic programs, isolate problem, and determine proper escalation.
Individuals in this job position are competent to perform work at the entry level technical skill set within this job family. They have some familiarity with information technology systems and processes.
Is this you? Find out more below!
How do I make an impact on my team?

• Possess excellent customer service skills.
• Provide first-level technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Record user interactions in Service Desk application.
• Document solutions in the IT knowledge base.
• Respond to email messages from customers seeking technical help.
• Ask questions to determine the nature of the problem.
• Talk customers through problem-solving processes.
• Clean up computers from potential malware infections.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN).Follow up with customers to ensure issue has been resolved.
• Escalate appropriately to other support teams, as needed

What our team expects from you?

• Currently pursuing an AA or BS in CIS, MIS, IT, or related degree
• Working knowledge of hardware or software installation and support, as well as knowledge of Infrastructure support, such as Microsoft Office, Microsoft Windows, Linux, TCP/IP, DNS
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Hours/Location: Monday-Friday 10:30am-7:00pm, CST-Appleton, WI
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Eight paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program