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Form of workABOUT THE POSITION: You'll utilize your sharp analytical skills in a dynamic, fast-paced environment and don't expect to sit at a desk all day! You'll handle the "nuts & bolts" of Service Desk operations by troubleshooting end-user hardware/software problems, managing inventory, and supporting internal/external network administration.
OUR IDEAL CANDIDATE:You'll need an Associate's degree or IT certifications, along with 1-3 years of IT experience. You're an exceptional problem-solver who enjoys tackling first-level technical challenges. Additionally, you're an effective communicator, capable of asking the right questions and guiding end-users on fundamental IT procedures. Bringing your knowledge of networking and connectivity concepts, software applications, and productivity tools, along with your enthusiasm for learning and adapting to new technologies, will be essential. You'll be competent with Azure AD, SharePoint, and Office 365 administration. Having experience with Jira Service Management and Microsoft Intune is a plus!
HOW YOU WILL MAKE A DIFFERENCE:
You will PERFORM by:
You will EXPLORE by:
You will INNOVATE by:
We offer competitive wages and the following great benefits:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
OUR IDEAL CANDIDATE:You'll need an Associate's degree or IT certifications, along with 1-3 years of IT experience. You're an exceptional problem-solver who enjoys tackling first-level technical challenges. Additionally, you're an effective communicator, capable of asking the right questions and guiding end-users on fundamental IT procedures. Bringing your knowledge of networking and connectivity concepts, software applications, and productivity tools, along with your enthusiasm for learning and adapting to new technologies, will be essential. You'll be competent with Azure AD, SharePoint, and Office 365 administration. Having experience with Jira Service Management and Microsoft Intune is a plus!
HOW YOU WILL MAKE A DIFFERENCE:
You will PERFORM by:
- Troubleshooting and fixing end-user hardware/software and Enterprise Application problems.
- Responding to all end-user requests in a timely, cost-effective manner.
- Conducting device provisioning, desktop imaging, and software installation, as well as end user provisioning in Azure and local AD, ERP, Exchange, etc.
- Tracking and ordering all hardware, software, and supply inventory accurately.
- Managing our Help Desk application for assignment of tickets.
- Administering Microsoft AD domain accounts by creating and disabling accounts as well as resetting passwords.
- Overseeing corporate networked printer fleet.
You will EXPLORE by:
- Maintaining network security per the JWS Security Policy.
- Maintaining the phone and voicemail systems per established guidelines.
- Performing hardware/software installations, upgrades, and any end-user hardware and phone system adds/moves/changes
You will INNOVATE by:
- Driving towards departmental KPIs.
- Monitoring network health and mitigating issues.
We offer competitive wages and the following great benefits:
- Health, Dental, and Vision insurance
- Short term & Long-term disability insurance
- 401k with employer match
- Paid time off, including Vacation, Sick & Personal Time, and 11 paid Holidays
- Generous Profit-Sharing Plan
- Tuition reimbursement & Scholarships
- Development and Growth opportunities
- Casual work environment for all associates
- State-of-the-Art, temperature-controlled environment
- And many more!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
