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SalaryAs a ProMed employee, you will contribute to the manufacture of products that have a significant impact on people’s lives. Through honesty, integrity, and collaboration, we strive to be the very best as we hire the very best.
ProMed was founded in 1989 addressing an industry need for cleanroom manufacturing of silicone components, specifically those having a medical application. We treat every component and finished device as though it will be used by a beloved family member or friend. We are dedicated to our customers and to our employees while helping to improve the health and well-being of people around the world.
Working as one to help many.
POSITION SUMMARY
The Help Desk Specialist will provide in-person technical support, analysis, troubleshooting and escalations related to user’s computer systems, hardware and software for ProMed internal staff at three Minnesota locations and provide telephone support for one remote location. This position operates under minimal guidance from management or senior staff. The Help Desk Specialist ensures ProMed’s brand, philosophy, systems, policies, and procedures are properly implemented and observed.
ESSENTIAL DUTIES & RESPONSIBILITIES
Position duties and responsibilities include, but are not limited to the following:
- Assists users by answering IT related questions and providing support in a timely manner.
- Identify and analyze problems and work them to final resolution.
- Prepares and presents reports related to IT problems and Help Desk activity for management review and action.
- Maintains inventory of IT assets.
- Rebuild or reimage Windows workstations on Dell hardware.
- Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
- Performs other related duties as assigned.
QUALIFICATION, EDUCATION & EXPERIENCE
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
- Associates or Bachelor’s Degree with IT related courses.
- 2+ years in IT support experience
- Demonstrated troubleshooting skills.
- Proficient in Microsoft Office Suite.
- Experienced with Microsoft Windows 10 and Windows 11.
- Demonstrated experience with laptop and desktop hardware (preferably Dell).
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Friendly demeanor and positive attitude.
- Ability to explain technical information in understandable language to nontechnical staff members.
Preferred:
- Bilingual (Hmong) experience a plus.
- Microsoft or A+ Certifications a plus.
- Exposure to Azure/Microsoft 365 a plus.
- Experience with Windows Servers a plus.
ProMed offers a generous benefits package including:
- 401k with company match
- Bonus program (similar to profit sharing)
- Medical Insurance
- Health Savings Account/Flexible Spending Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short, and Long-Term Disability Insurance
- Critical Illness, Accident, and Identity Theft Protection
- Pet Insurance
ProMed does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, national origin, ancestry, age, sex, marital status, order of protection, disability, military status, sexual orientation, gender identity, pregnancy, public assistance, family status, unfavorable discharge from military service, genetic information or other segmenting factor protected by law, or local human rights commission activity.
