Client Care Specialist-Front Desk

FYZICAL Therapy and Balance Centers, formerly Health Quest Therapy, has an immediate opening for a full-time, CCS-Front Desk associate for our Eagle River clinic. The CCS-Front Desk will lead the effort to promote a patient-first agenda through courteous and professional communications while serving as the initial point of contact for clinic visitors, staff, and referring physicians. The ideal candidate enjoys and cares deeply about the well-being of others, has prior experience working in the field of medicine, and is ready to greet patients with a smile and an air of optimism and encouragement. The CCS-Front Desk works closely with clinicians, clinic staff, referring physicians, and, when appropriate, the client’s/patient’s family to ensure a successful outcome and positive treatment experience.

General duties and responsibilities:

• – CCS-Front Desk greets all clinic visitors
• – All front office communications including phone, fax, mail service, answering machine, and others
• – Assists clients/patients with intake paperwork and ensures completeness and accuracy to the best of their ability
• – Schedules patient appointments and provides patients/clients with a record of future appointments
• – CCS-Front Desk accepts payment for services
• – Administers the retail concession and assists clinic visitors with the purchase of therapeutic products
• – Maintains the inventory of retail concessions
• – Maintains open communications with the patient’s/client’s referring physician
• – Collaborates with clinicians and clinical staff to reduce patient/client cancellations and no-shows
• – CCS-Front Desk adheres to all legal and ethical standards of confidentiality
• – Maintains an organized and efficient workspace and a high level of detail when completing tasks
• – Maintains a respectful demeanor and conducts oneself in a manner consistent with the highest standards of honesty, courtesy, integrity, and professionalism
• – Actively participates in promoting clinic efficiency and productivity goals

Qualifications and skills required

• – High School Diploma or equivalent
• – Two (2) years of clinical experience in medical administration

This is a permanent, full-time position. Monday-Friday. Pay is DOE and benefits include: PTO (vacation and sick leave), 401(k) retirement savings, 6 paid holidays and health insurance.

For consideration please fax (907) 376-6366 or email your cover letter and resume. To: mainoffice@healthquesttherapy.com or call 907-376-6363 and ask for Shain if you have any questions.